Summary Provides day to day management oversight of all administrative work and program activities for the Community Based Outpatient Clinic (CBOC's) in conjunction with Primary Care at the Veterans Health Indiana. Evaluates administrative/clinical programs and issues. Acts as a liaison between the CBOC's and healthcare facility. Is an active participant on VISN level, medical center and Primary Care committees and teams. Performs analytical/evaluative work associated with program activities. Responsibilities Program Implementation: Authorized as certifying officer for documents pertaining to the administration of entitlement to beneficiaries concerning the VA. Coordinates the resolution of medical-legal issues concerning the CBOCs. Ensures that appropriate legal, regulatory and policy requirements are met. Provides administrative authority, guidance and advice to all other clinic staff concerning administrative matters necessary for operation of the CBOC. Assists staff with medically related legal problems, including management of unruly or severely disturbed patients. Promotes harmonious working relationship among patients, public and staff. Directly intervenes when problems regarding patient activity occurs, advising clinical staff of appropriate administrative action. Investigates unusual incidents involving welfare, injury, abuse of patients, loss of personal property, infraction of VAMC rules, etc. Provides written and oral reporting of incidents involving beneficiaries, employees as well as safety or other issues. Performance Improvement for CBOS's: Perform work related to developing and monitoring EPRP (clinical guidelines, preventive health) and other performance measures as the relate to the CBOS's. Perform work related to quality programs, plans, procedures and methodologies: and /or analyzing quality initiatives and processes for the Indianapolis, In. CBOCs. Overall goal is to meet organizational objectives, customer needs, enhancing teamwork and improving the overall performances of the CBOCs. Budgetary and Financial Management Analysis: Analyzes budgets, expenditures and resources of CBOS's. Determines resource requirements and recommends resource allocations based on priorities and needs. Responsible for review and input into new CBOS contracts. Complies reports to facility director, ACOS, Primary Care and VISN. Special Projects: Manages special projects for CBOC site or program issues. Conceives/implements new initiatives and projects at the request of ACOS Primary Care to strengthen, facilitate and integrate programs. This may involve producing complex analyses and written reports, organizing special committee, workshops, or other gatherings: initiating program reviews: developing and fostering cross-agency activities between Primary Care and CBOC's. Training: Identifies and determines training priorities, provide training and assures appropriate training is provided to CBOC staff. Work Schedule: Monday-Friday, 7:30am- 4:00pm Compressed/Flexible: Not available Virtual: This is not a virtual position. Telework: Ad-Hoc Position Description/PD#: Program Specialist/PD916710 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/06/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. The full performance level of this position is GS11; candidate may be selected at the GS9 grade level only. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provides day to day management oversight of all administrative work and program activities for the Community Based Outpatient Clinic (CBOC"s) in conjunction with Primary Care at the Veterans Health Indiana. Evaluates administrative/clinical programs and issues. Acts as a liaison between the CBOC's and healthcare facility. Is an active participant on VISN level, medical center and Primary Care committees and teams. Performs analytical/evaluative work associated with program activities, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph. D or equivalent doctoral degree, 3 full years of progressively higher level graduate education leading to such a degree, OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. You will be rated on the following Competencies for this position: Attention to Detail Communications Creative Thinking Decision Making Financial Management Manages and Organizes Information Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position is primarily sedentary in nature. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.