Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Cancer PCC Admin

Job Summary:

JOB SUMMARY

Create a patient-focused, high-performance, high-commitment work team which supports the mission, vision and credo of the Vanderbilt Clinical Enterprise. Assure that the business objectives of the assigned clinical service lines are met through proper direction of all fiscal, material, technological, and human resources. Collaborate with other members of Patient Care Center Leadership team to meet established goals of Patient Care Center and Clinical Enterprise. Serve as the key architect for aligning operations to accomplish strategic goals.

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KEY RESPONSIBILITIES

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.

• Establish and articulate a philosophy of operational effectiveness consistent with the educational, research, and patient care missions of the University's Medical Center.

• Review, establish, and revise policies, procedures, and standards related to all aspects of patient care. Interpret policies and objectives to the healthcare teams including patient, and community groups.

• Together with senior medical and administrative staff, participate in the establishment of the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the Hospital and Vanderbilt Clinic.

• Coaches/mentors subordinate and peer clinical leaders in techniques and methods that drive business growth, enhance employee and physician relationships, and provide excellent clinical outcomes.

• Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.

• Responsible to the Chief Nursing Officer and Chief Operating Officer for the integration of nursing practice across the Clinical Enterprise.

• Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.

• Develop budget, policies, and strategies that optimize the outcomes of clinical programs by improving efficiency and effectiveness in care delivery process.

• Assure external healthcare trends/demands are assessed. Create programs to meet the future market requirements.

• Monitor and review departmental performance of productivity targets.

• Implement changes for improvement that focus on financial performance, quality, and customer satisfaction.

• Analyze work processes to optimize productivity

• Attend and collaboratively participate in the Patient Care Management Council.

• Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.

• Collaborate on key strategic decisions with other Patient Care Centers.

• Define and achieve financial targets for the Patient Care Center in support of business goals of the Clinical Enterprise

• Negotiate capital and operating budget requests with the Patient Care Management Council.

• Utilize Clinical Enterprise resources to achieve efficiency and consistency in the application of key initiatives and marketing plans.

• Negotiate service levels and service changes with the Support Service Departments.

• Review variance to budget and prior period actual data and implement changes for improvement that focus on financial performance, quality, and customer satisfaction.

• Develops, directs, and implements a comprehensive strategic business plan to increase market share, manage performance and profitability targets.

• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice

• Participate in establishing service standards for the department

• Ensure that the service standards established for the department are met or exceeded

• Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.

• Monitor performance against service standards.

• Use patient/customer satisfaction data to improve systems, processes and outcomes.

• Participate in process to determine if service standards are compatible with financial targets.

• Ensure adequate resources are available to implement strategies/decisions, strengthens physician relations, participates in pricing, contracting and marketing decisions, and meets targets for financial, quality, and customer service performance indicators.

• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.

• Contribute to performance reviews for physicians who participate in the Patient Care Center clinical programs.

• Establish and maintain cost-effective recruitment and staffing policies and programs healthcare related positions. Assure the selection and hiring process matches the right people with the right work to maximize productivity and quality

• Provide professional development opportunities for both clinical and administrative staff, including training for such things as criteria based job descriptions and performance evaluation methodologies.

• Provide leadership to promulgate the mission and the values of the institution to the department

• Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs

• Demonstrate a leadership style that is facilitative and collaborative.

• Communicate within and across departments to maximize effectiveness, efficiently and information sharing

• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.

• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards

• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).

• Identify, establish and evaluate quality assurance standards, programs, and procedures within department

• Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the Patient Care Centers to assure Clinical Enterprise accreditation/licensure.

• Ensure utilization of space within the Patient Care Center supports the vision and mission of the Enterprise

• Define space requirements and monitor the effective utilization of assigned space within the Patient Care Center.

• Maintain a safe, clean environment that meets regulatory requirements.

• Create an inviting patient/customer friendly environment; model behavior which exhibits ownership and pride in Clinical Enterprise space and environment.

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

• Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function. * Problem Solving/ Complexity of work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational. * Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives. * Team Interaction: Leads multiple departments with a function.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

10 years

Education:

Master's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled