Overview

Desktop Support Specialist III:

Bowhead is looking for a Desktop Support Specialist III to provide inter-operable and integrated technical desktop, hardware, software, operating system, A365, mobile device, MS Teams meetings, SVTC support and Classified Information Management. The Desktop Support Specialist will be the functional lead for the Information Management Office (IMO) Desktop Support & Services which encompasses: Service Now Ticket Management, New Employee ATCTS, Annual Cybersecurity Awareness Training, Annual SAAR for Users, System Disconnect Tracking & Compliance, HQ Inventory Management, Printer Management, DEPO Admin/Email Distribution List.

Responsibilities

• Classified Management to include: Classified Data Spillage Procedures, SIPR Support (IAVA, upgrades etc), SIPR Accounts at up to TS level

• Determine required software and hardware needs

• Responsible for installing software to include but not be limited to; Army Gold Master and all other Army approved software required for mission support

• Diagnosis of problems that may involve applications; installation backbone network; client electronic mail; peripheral devices and web applications

• Provide patching and STIG compliance for all supported laptops and desktops

• Update/patch/resolve any desktop/laptop issues related to security inspections; periodic scans; and CCRI compliance requirements

• Analyze network failures in order to isolate problem areas; determine and perform corrective actions to bring the desktop back to full operational status.

• Upon notification by the COR or CIO; provide written evaluations; procedures; checklists and instructions for CIO approval

• Upon notification by the COR or CIO provide technical advice

• Provide off-site support when required; i.e. conferences; meetings; or any alternate sites where support is needed

• Provide single user training while troubleshooting an end user problem.

• Install software and drivers; COTS applications supported include MS Edge; MS A365 Applications to include Teams, Outlook, and Office apps; Firefox; Adobe Reader; Java and PKI technologies

• Start up, support, and shut down SVTC's and Teams Calls

• Setup and configure iPhones and iPads

• Other duties as assigned

Qualifications

• Master's degree and 6 years of experience or a Bachelor's Degree and 9 years of experience; 3 years of experience providing desktop support in a DoD environment

• Army computer imaging experience; SVTC knowledge preferred

• Mobile device support - Apple Business Manager, DISA Storefront, Purebred

• Security+ Certification

• SCIP Certification preferred

• Ability to solve complex software and hardware issues

• Outstanding customer support/communication skills, great work ethic, pleasant, attention to detail, and a can-do attitude

• Ability to work independently with minimal management guidance

• Ability to work on special projects while balancing the normal daily activities

Physical Demands:

• Must be able to lift up to 25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQREQUIREMENTS: Must be able to maintain a clearance at the Secret level. US Citizenship is a requirement for a Secret clearance at this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2024-21420

Category Information Technology

Location : Location US-MD-Aberdeen

Minimum Clearance Required Secret

Travel Requirement N/A