SCOPE/RESPONSIBILITIES:

As a First Financial Call Center CSR III,you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:

• Bank operations
• Bank Regulations
• Transaction processing
• Electronic services
• Marketing
• Promotional activities
• Online banking and mobile banking issues
• And other inquiries as required by business objectives

Handle and carefully respond to all customer inquiries. 100-200 calls daily.

Provide excellent customer service through active listening

Meet and exceed service goals with the proven ability to build and advance customer relationships

Work with confidential customer information and treat it sensitively

Appropriately communicate with customers

Aim to resolve issues on the first call by being proactive in your customer service approach

This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity

schedules.