At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is working with STAR / CHIP members with Special Healthcare Needs. In this Health and Social Services Coordinator role, will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

If you reside within a Texas, you will have the flexibility to work remotely* as you take on some tough challenges. Must be located in Texas and be able to travel to local office /community about 10% of the time based on business needs.

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care

• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services

• Manage the care plan throughout the continuum of care as a single point of contact

• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• Current, unrestricted LPN/LVN license in the state of Texas

• 3+ years of clinical experience in a health care role

• Intermediate level of Microsoft Office proficiency including Microsoft Word, Excel, and Outlook (ability to create, edit, save and send documents, spreadsheets and emails)

• If business requires willing or ability to travel in assigned region to visit Medicaid members in their homes, and/or other settings, including community centers, hospitals, nursing facilities, or providers' offices

• Ability to travel up to 10% of the time for team meetings, company events, or member engagement

• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet

Preferred Qualifications:

• Certified Case Manager (CCM)

• Experience with Texas STAR and CHIP

• Case management experience

• Experience working with members with a serious mental illness (SMI) and/or previous experience with members with mental illness

• Experience in managed care

• Bilingual English / Spanish / Chinese/ Mandarin

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green