Description

Come work at the beautiful world-class, award-winning Shangri-La Resort! This position will be responsible for solicitation of new accounts, while maintaining and strengthening relationships with existing accounts in accordance with both Shangri-La Resort and Crescent Hotel standards. The beautiful and inspiring Shangri-La Resort is seeking a Steward for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary. We serve Starbucks!

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.

JOB OVERVIEW:

Are you excited about delivering the best experiences to our guests? This position may be a perfect fit for you! Daily duties include but are not limited to setting up or breaking down of supplies and materials along with stocking staple goods, chemical stocking, and general cleaning. This position is responsible for the cleanliness of cutlery, utensils, and glassware items. This position is also responsible for the disposal of food and beverage refuse. Motivate & inspire daily. Responsible for creating a collaborative, positive environment.

ESSENTIAL JOB FUNCTIONS:

• Ensure the cleanliness, organization, and sanitization of the kitchen area, back of house area, storage areas, along with the carts and tables through constant monitoring and vigorous cleaning schedules.

• Clean and sanitize all china, glass, silver, cutlery, and other dishware using the dishwashing machine, load and unload dishware flatware from dishwashing machine and store properly.

• Clean and sanitize all pots, pans, and kitchen utensils using the correct cleaning and rinsing solutions.

• Help and create overall compliance with state and local Food Safety and Food Establishment health regulations.

• Safely set-up, clean, utilize machinery to clean, polish, sort, and transport dishware; place damaged or excessively worn pieces in a designated area for repair or to be discarded.

• Clean and sanitize all ovens, mixers, kettles, and other kitchen equipment as well as kitchen drains, sinks, floors, and walls; dust, clean, sweep, mop all food production areas and hallways.

• Safely utilize and store all cleaning compounds, chemicals, and materials including soaking solution utilizing the correct protective clothing and Personal Protective Equipment.

• Perform any other job-related duties as assigned by supervisor to maintain a smoothly run kitchen.

• Travel between Shangri-La properties may be requested.

SKILLS AND ABILITIES:

Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy. Presents a professional appearance and manner. Self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Thorough knowledge of food and beverage products, proper preparation and presentation of food and beverage items.

PERFORMANCE STANDARDS

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Moreover, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.