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When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Our Traffic Management Center Operators play a crucial role in improving the lives of Greenville residents and visitors every day!

As a TMC Operator, you'll be at the heart of our city's traffic management efforts, helping to reduce congestion, improve safety, and enhance the overall transportation experience in Greenville.

Your work will directly contribute to reducing travel times, improving air quality, and enhancing the quality of life for our community.

In this role, you will not only respond to traffic issues as they arise but also take a proactive approach in identifying potential improvements to our traffic management systems and processes.

We're looking for a dedicated professional who can adapt quickly to changing conditions and work collaboratively to keep Greenville moving smoothly.

Job Title: Traffic Management Center (TMC) Operator - City of Greenville

Location: Greenville, South Carolina

Status: Full-time

Hours: Shifts during peak commute times and special events, with potential for expanded hours.

Responsibilities:

• Monitor the City's traffic network using advanced technologies such as CCTV cameras, real-time data systems, and other ITS devices for real-time congestion management and traffic flow optimization.

• Respond to and manage routine telephone calls and inquiries about the city's traffic signal system and other traffic-related matters.

• Use the CityWorks web application to track calls, create and manage internal work orders, and generate periodic reports.

• Identify and document events (unplanned incidents, construction, special events) that affect traffic operations throughout key city corridors.

• Coordinate with emergency services and external organizations to create accurate and timely records of traffic events.

• Monitor signal operations and report any issues at the signal level (e.g., communication failures, signals on flash, or coordination problems).

• Identify and escalate safety-related issues for both motorists and non-motorized users.

• Provide real-time status updates on ongoing traffic system events and maintain accurate event logs.

• Compile and prepare traffic condition data for reporting, trend analysis purposes, and to be used for traffic signal retiming improvements.

• Assist in communicating relevant traffic information to City staff for public dissemination.

• Analyze traffic patterns and data to proactively identify potential issues and recommend solutions to improve traffic flow.

• Stay current with emerging traffic management technologies and suggest potential implementations to improve city operations.

• Adapt quickly to changing traffic conditions and emergency situations, making swift decisions to mitigate impacts.

• Collaborate effectively with other TMC operators, city departments, and external agencies to ensure coordinated traffic management efforts.

• Participate in regular debriefings and contribute ideas for improving TMC operations and procedures.

• Attend required training events and staffing meetings.

• Be available to perform duties during special events, weather incidents, or seasonal peaks as necessary.

Requirements:

• High school diploma or equivalent

• Minimum of 6 months related experience in customer service, operations, or a comparable field involving public interaction and use of computer equipment

• Strong computer skills, including proficiency in data entry, internet navigation, and MS Office applications

• Excellent communication skills, both verbal and written

• Ability to remain calm and effective in high-pressure situations

• Strong attention to detail and ability to multitask

• Flexibility to work various shifts, including weekends and some holidays

• Problem-solving skills and ability to think critically in real-time situations

• Willingness to learn and adapt to new technologies and procedures

Preferred Qualifications:

• Experience in a call center, 911 dispatch, traffic management, first responder role, or delivery services

• Familiarity with traffic management systems or GIS applications

• Knowledge of local Greenville streets and traffic patterns

We offer competitive benefits, extensive paid training, and opportunities for career growth within our traffic management operations.

Join our team and make a direct impact on the quality of life in Greenville by helping to keep our city moving smoothly and safely!

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.

Salary Range:

$14.66 - $24.95

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.