AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Community Health Worker Reports to: Health Initiatives Coordinator Department: Resident Services FLSA Status: Non-Exempt / Part-time $19.24 Hourly General Purpose: The Community Health Worker (CHW) is a frontline public health worker who is a trusted member of the community they are assigned to serve. A CHW is responsible for helping clients and their families navigate and access community services, other resources, and adopt healthy behaviors. Through home visiting, the CHW assists clients in overcoming barriers to health, social services, education, and employment. The CHW also provides social support, informal counseling, and advocates for individuals and community health needs. Essential Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Establishes trusting relationships with clients and their families while providing general support and encouragement. Interviews clients to assess: personal and family adjustments, health, finances, employment, food, clothing, housing, utilities, and physical and mental impairments; completes appropriate checklist and enters information from home visits into database no later than 48 hours after client contact. Follow-up with clients via phone calls, home visits and visits to other settings where clients can be found. Provide referrals for services to community agencies as appropriate, help clients connect with transportation resources and give appointment reminders. Advocates for client and acts as a liaison between the client/family and health/social services (i.e., schools, hospitals, support groups, etc.). Counsels client individually, in family or other small groups regarding plans for meeting needs and aids client to mobilize inner capacities and environmental resources to improve social functioning. Helps client and family through individual or group conferences to understand, accept, and follow medical recommendations. Determines client's eligibility for services such as financial assistance, insurance and other programs in place to assist individuals and refers clients to community resources and other agencies to meet identified needs. Uses the Pathways protocols for care coordination activities at all times in managing assigned caseload of clients. Facilitates small group health education on topics such as telehealth, nutrition, and chronic disease prevention. Attend CHW meetings, trainings and other meetings as requested, and AMHA trainings as required. Performs other duties as assigned. Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills: Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Job Competencies: Abili