Description We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in AKRON, Ohio, in the insurance industry. The role primarily involves handling lien clearance issues, resolving title issues with customers, and verifying information for accurate record keeping. The ideal candidate will possess strong customer service skills, proficiency in Microsoft Office Suites, and a knack for research and data entry.

Responsibilities:

• Reviewing new files to ascertain if lien clearance is required, adhering to specifications or making customer contact as necessary.

• Notifying customers of any lien clearance issues that may arise.

• Resolving any title issues with customers and borrowers promptly and professionally.

• Determining if customers have satisfied title requirements.

• Monitoring logs to follow up on outstanding lien clearance issues.

• Contacting counties, lenders, borrowers, and examiners to verify information shown on record.

• Utilizing Microsoft Office Suites for data entry and administrative tasks.

• Conducting lien searches and research as part of the job function.

• Maintaining professional email correspondence with customers to provide updates and resolve issues.

• Assisting in administrative office tasks as needed. Requirements • Demonstrated proficiency in customer service

• Proficient in email correspondence and written communication

• Experience in data entry and maintaining databases

• Familiarity with lien searches and related tasks

• Strong research skills and ability to gather necessary information

• Proficiency in Microsoft Office Suites including Word, PowerPoint, and Outlook

• Advanced skills in Microsoft Excel for data analysis and reporting

• Experience in administrative office tasks, including filing, scheduling, and coordination

• Understanding of the insurance industry's regulations and guidelines

• Ability to handle customer queries and complaints in a professional and empathetic manner

• Strong organizational skills and ability to multitask

• Excellent interpersonal skills for interacting with customers and team members

• High attention to detail and accuracy in all tasks performed

• Ability to work independently and as part of a team

• Willingness to learn and adapt to new systems and processes

• Ability to work in a fast-paced environment and meet tight deadlines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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