Description

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.

WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.

WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

The Product Support Technician is responsible preparing customers to convert from one credit card processor to another. You will help the customer understand the differences between credit card processors, identify hardware requirements, complete the conversion and provide support post-conversion.

Essential Functions:

Illustrative duties may include, but are not restricted to, one or more of the following:

• Complete all AMS EMV conversions including consultation, hardware ordering, prep, hardware installation, media and merchant change

• Work with the Migration Team to schedule any necessary Token Transfer imports related to merchant changes

• Schedule and complete Card Connect merchant conversions

• Assist with building processes for onboarding new credit card processors

• Works with the Knowledge Center and R&D to escalate and resolve merchant services issues.

• Performs all other duties as assigned by Management.

* Qualifications and Requirements:*

• Education: Vocational or technical training is a plus.

• Computer Skills: Demonstrated proficiency in Microsoft Office applications, technical aptitude.

• Other Requirements: Strong Customer Service skills and ability to execute a project plan.

• Flexible Scheduling: Ability to work flexible hours.

• Self-Manage: Ability to manage workload, determine PM workload requirements and communicate schedule.

• Work Remotely: Access to complete PM work from an offsite location.

• No Travel Required

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.

Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.