Location: Albany, NY Category: Promotional Posted On: Thu Sep 12 2024 Job Description:

The Office of Student Accounts provides students, parents, University departments, and external agencies with the highest standard of customer service regarding all aspects of university billing and payment activities while meeting the financial objectives of the University at Albany.

The Assistant Director for Payment and Campus Merchant Services ensures the receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations and are accomplished in conformance with all requirements and deadlines. This includes payment applications, ledger updates, notifications to students and parents, refunds to lenders, and the oversight of campus merchant services.

Cash Management

• Ensures the receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations and are accomplished in conformance with all requirements and deadlines. This includes payment applications, ledger updates, notifications to students and parents, refunds to lenders, and check endorsements.

• Participates actively in implementing and operating centralized billing and collecting IFR revenue, facilitating the conversion of off-line departmental processes to the PeopleSoft Student Financial Services and/or Financials system, Touchnet-Marketplace, or its successors.

• Ensures adequate banking controls are maintained in monitoring liabilities.

• Ensures efficient and productive office operations through effective supervision of staff. Provide training and guidance to staff to understand performance expectations clearly and accomplish tasks and responsibilities, standards, and special objectives.

• Provides adequate security and accountability for all funds received. Ensures all monies are deposited and applied against appropriate University liabilities on time.

Risk Management & Compliance

• For internal control purposes, document and test the controls to ensure appropriate procedural and recordkeeping requirements. Perform regular audits of the unit's processes. Ensure appropriate levels of security are in place.

• Participate actively in vendor selection and implementation of office security and surveillance, working closely with University Police and Information Technology Services (ITS). Maintains appropriate documentation related to the assignment of access codes and service agreements.

• Work with the Office of Risk Management and Accounting to issue new merchant IDs and provide needed PCI training and compliance.

• Participate in the development, testing, and implementation of upgrades and enhancements to assist with the development, testing, and implementation of upgrades to software used by the Office of Student Accounts, including E-commerce software, international payment and online banking programs, check issuance, and/or other software.

E-Commerce (Marketplace Manager)

• Manage the software program Marketplace, which allows campus-wide departments to offer products and services online and receive secure electronic payments to sell these items.

• Coordinate and manage requests for online payment portals (Marketplace Storefronts) for departments within the University. This entails ensuring that products and services being offered via the storefront are approved by the University Controller and Internal Controls.

• Develop and build storefronts for departments by building out products and data elements to be collected. Maintain a cohesive look and feel that identifies the marketplace store with the UAlbany brand.

• Troubleshoots storefront processing problems with our E-commerce vendor, Touchnet, pertaining to the Marketplace software and works with Touchnet customer care representatives to resolve problems related to the software.

Communications and Customer Service

• Assists in monitoring email communication and the SYSAid ticket system.

• Assist in managing the epay inbox. Ensure inquiries are responded to in a timely and professional manner.

• Make exemplary customer service a priority both personally and within area of responsibility. Continuously strive to improve the level of customer service provided within the area of specific responsibility and by the office of Student Financial Services in general. Assists students and their families, financial aid, and student financial center staff with questions regarding Student Accounts processes, refunding, and electronic services.

Supervision and Training

• Participates as assigned in the rotation of duties and responsibilities of professional staff in the Office of Student Accounts in order to achieve cross-training objectives and/or to realize greater efficiencies within the office.

• Ability to execute planning, foresight, and flexibility in exercising management responsibilities.

• Supervises four full-time employees.

• Office Assistant II for Payments and Campus Merchant Services - Two positions

• Senior Staff Assistants for Payments and Campus Merchant Services - Two positions

  Job Requirements:

Minimum Qualifications:

• Bachelor's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.

• Four or more years working in student accounts, including experience in banking procedures, e-commerce payment processing and reconciliation, and the use of integrated Student Services Software, e.g., Oracle PeopleSoft and international payment services.

• Four or more years of experience working with internal and/or external auditors regarding Title IV and cash management regulations.

• Demonstrated ability to interpret, write, and adhere to campus, SUNY, State, and Federal policies and procedures concerning account transactions, timeliness of actions, documentation, Title IV and cash management, merchant processing, and internal controls.

• Demonstrates strong written and verbal communication abilities, ensuring clarity and effectiveness in all forms of correspondence. Exhibits adept interpersonal communication with staff, colleagues, and constituents, fostering a collaborative and productive work environment.

• Provides exceptional leadership and serves as a role model in training, supervising, and developing staff members. Encourages effective interaction and cooperation among team members, promoting a positive and supportive workplace culture.

• Demonstrated ability to develop and implement creative approaches in solving both personnel and operational problems.

• Demonstrated ability to meet deadlines and effective follow-through with tasks and projects, including an appropriate re-ordering of priorities when conditions warrant.

• Two or more years of experience in effective staff supervision and leadership, role-modeling skills in the training, supervision, and development of staff, effective interaction and cooperation skills.

• Evidence of ability to work with a culturally diverse workforce, community, and student population.

• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community

• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Master's Degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.

• Five or more years of experience in banking and merchant services.

• 5 or more years of experience in higher education working with student populations.

• Demonstrated experience chairing and leading committees and teams.

  Additional Information:

This is a promotional opportunity for current UAlbany employees.

Eligibility for Consideration:

• You must be employed at the University at Albany campus.

• You must be in a State-funded UUP professional position (MC employees are not eligible).

• You must have a permanent, term, or probationary appointment (temporary employees are not eligible).

For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4 (https://www.albany.edu/hr/promotion.php) .

Professional Rank and Salary Grade: Staff Associate, SL-4, $75,000-$80,000

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml (https://www.albany.edu/police/statistics-and-records)

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=180752