About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

Job Summary :

The Case Manager, Marillac is responsible for assisting families with all facets of the intake process. This includes performing assessments, service plan development and coordinating housing activities with families.

Duties/ Responsibilities include, but are not limited to:

• Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings.

• Coordinate service plan delivery to families through a large network of area service providers.

• The Case Management Team will support and facilitate the family’s ability to participate in mental health services, particularly with trauma services.

• Meet with and assist families with service plan goals; follow up with families and /or service providers as needed to ensure service plans goals are being accomplished; provide information and empower residents to identify choices in their daily lives.

• Assist with coordination efforts of facility staff in the delivery of services to residents.

• Ensure a safe, secure, healthy and clean environment by addressing concerns with residents and providing follow-up as needed; report any situation requiring attention by utilizing appropriate channels.

• Meet independently with families to assess their needs and strengths.

• Establish and maintain professional working relationships with families; maintain appropriate personal boundaries; establish and maintain professional working relationships with staff members in accordance with all agency procedures, policies and practices.

• Develop service plan goals for families. Empower clients to identify choices in their daily lives by providing necessary information.

• Ensure families participate in services necessary to their success.

• In accordance with the NYS OTDA, ensure forward progression of goals; structured review of individualized families’ service plans meet deadlines as set by NYS OTDA requirements.

• Act as the primary advocate for families; Act as the primary liaison for families when communicating with public assistance and other resource providers.

• Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services).

• Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care.

• Provide intensive case management services in the following areas to settle family in permanent housing and stabilize conditions that led to homelessness:

• self sufficiency

• home maintenance

• budgeting

• meal preparation and nutrition

• time management

• parenting skills

• utilization of community services

• tenant responsibilities/rights

• Coordinate transportation to medical, social services and apartment search when appropriate for families

• Document interactions with families using critical incident reports, assessment forms, progress note section of case file, log and service plans.

• Complete outcome measures for Quality Improvement (QI).

• Complete and submit reports on time; Perform and maintain record keeping statistics, as required.

• Intervene in crisis situations and assist with conflict resolution, as needed, by providing mediation and facilitating communication, especially between landlord and tenant.

• Participate in professional development programming on a regular basis.

• Attend Marillac Shelter staff meetings.

• Clearly communicate concerns and suggestions to the Program Director.

• Actively contribute to the maintenance of “client - supportive” and respectful interactions with clients; Respect the rights of others and protect all confidential information.

• Network with agency staff in the Collaborative and with other community agencies that will enable families to connect with the service delivery system.

• Will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position.

• Additional position-related duties and responsibilities as assigned by the supervisor/ director.

  Organizational Relationships :

• Works under the direct supervision of the Program Director of Homeless Family Program.

• Works cooperatively with staff in the Collaborative agencies.

• Maintains a team oriented, collaborative approach with all levels of Marillac Shelter staff.

  Position Specifications:

• Associates degree in related field with two years of relevant experience; BSW or Bachelor’s Degree in Human Services field, preferred.

• Will consider previous professional and/or life experience in lieu of a college degree (must have a high school diploma or GED equivalent).

• Previous experience in case planning or case management, preferred.

• A professional record of integrity and strong advocacy for homeless families.

• Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need.

• Familiarity with public assistance and other local resources.

• Must have a clean and valid NYS driver’s license ; be actively licensed for at least one year and have a reliable (fully insured) vehicle for transporting clients (to community resources, meetings, etc.) - with proof of 100/300 liability insurance coverage. Must also have the ability to meet criteria as outlined in the Policy for Agency Drivers.

• Previous experience working in a human services agency is a plus!

• Excellent organization, planning and time management skills.

• Ability to build strong working relationships with regulatory bodies.

• Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Google Sheets, Docs, Meet, etc.), and the Internet.

• Ability to function well in a high-paced and at times, stressful environment.

• Ability to handle sensitive data with strict confidentiality.

• Self-motivated with a strong attention to detail.

• Great communication skills, both orally and in written form.

• Patience, flexibility and adaptability.

• Must be willing and able to work in close proximity with the clients we serve.

• Ability to pass required pre-employment background checks, to include fingerprinting, is required.

  What We Offer*:

• Competitive Pay with an Excellent Benefits Package

• Health Insurance options*: Medical, Dental and Vision

• Generous Combined Leave Time and LOADS of PAID Holidays*! (Calendar B = 10 Paid Holidays)

• $500 Employee Referral Bonus*

• Professional Development & Career Growth Opportunities

• We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*

• Pension Plan with Aggressive Agency contribution*

• Life Insurance – Automatic Benefit, at no cost to you !

• Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate

• Tuition Reimbursement*

• Travel/ Mileage Reimbursement*

• Our Commitment to Diversity, Equity, Inclusion & Belonging

• The Comfort of a Business Casual Environment.

  • To qualify, certain conditions may apply; See Human Resources for additional details.

  EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

  Background Checks : We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!