At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:
We're looking for a curious and empathetic Senior Researcher who is passionate about understanding user needs.Joining the Merchant Insights Team in the Small Business Segment, you'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience.Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.

Job Description:

About Our Team

At PayPal, user research is more than just interviewing people or testing screens-it's about the systematic investigation of our users and their relationship with our product. Focused on the Small Business Segment, this team is driven to make a positive impact on people and their businesses. Our team's responsibility is to the user-to understand what they need or want and what their goals are. It is also our responsibility to translate those needs to our design, product, and engineering partners and help drive the development of products that have a meaningful impact on the lives and financial health of our business customers.

What You Need to Know About the Role

We're looking for a curious and empathetic Senior Researcher who is passionate about understanding user needs.Joining the Merchant Insights Team in the Small Business Segment, you'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience.Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems, and continues through design definition and prototyping, to post-launch research that informs future iterations. Our studies employ a variety of qualitative or mixed methods research approaches; card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usabilitytestingand concept evaluations. We start by asking the right questions and end with targeted deliverables and storytellingthat bring our stakeholders closer to our customers. UX Researchers focus on impact of research and are tireless advocates for our customers. As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most importantquestions, and help to define new research questions and initiatives.

Your Day to Day

• Be a proactive member of a cross-functional product team(s) by identifying research opportunities that drive product and design strategy, scoping project requirements, and clearly communicating the value of UX research to stakeholders.
  
• Independently execute research studies from beginning toend:identifythe right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.
  
• Present compelling insights and recommendations to multiple teams and leaders across the organization, adeptly negotiating for user needs and driving customer-centric decision-making.
  
• Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work.
  
• Act as a vital liaison between design, product management, and marketing teams, facilitating effective collaboration and communication across all stakeholders.
  
• Actively contribute to and facilitate workshop/design sprint activities by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy.
  
• Shape our thriving Experience Design community: support strategic change initiatives, advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft.
  
• Demonstrate a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and leveragingyour strengths to help others grow.
  

What You Need to Bring

• Bachelor's + 5-7 or more years and/orMaster's Degree+4-5 ore more years in the study of user experience, design,researchor related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitiveor Social SciencesOR alternative equivalent project/portfolio experience.
  
• Experience across digital products and platforms, financial services and/or ecommerceexpertisean advantage.
  
• Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.
  
• Experience using leveraging research tools like UserZoom, UserTesting, Dscout, etc. and adaptability to learn and utilize new tools as needed to meet the evolving needs.
  

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$96900 to $234300

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

Minimum Salary: 96900.00 Maximum Salary: 234300.00 Salary Unit: Yearly