Summary The Supervisory Program Specialist, will serve as the Veterans Service Center Program Manager. Providing comprehensive non-clinical oversight and management of all enrollment and eligibility for Veterans through the Veterans Service Center (VSC) program to the 22,000 square miles (the largest in VISN 2 and larger than 6 states). This position is also known as the Business Office - VSC Program Manager. Responsibilities The VSC Program Manager ensures a high-quality Veteran experience by acting on continued feedback from Veteran customers, family/significant others, engaged employees and expert clinical teams. This individual has an in-depth understanding of ChooseVA and Health Eligibility Center (HEC) concepts and the ability to facilitate integration of services to achieve seamless transitions across the continuum of care. The VSC Program Manager must possess a clear vision of VHA's and the facility's organizational priorities and direction as well as individual program contributions. They must be continuously aware of opportunities for increased efficiencies to support a lean organization and facilitate and implement opportunities for promising change and continuous improvement. Directs, supervises and coordinates administrative functions to support clinical services to provide an exceptional Veteran experience and the highest quality care in a cost effective, efficient manner. Possesses full authority and responsibility for the Beneficiary Travel Program, Compensation Pension Program, Decedent Affairs and Outreach program for the over 22,000 squares miles of Albany mixed urban and rural catchment area, the largest in VISN 2. Works independently with the Clinical and Administrative Service Chiefs, Primary Care and Specialty Care Physician Champions, Associate Chief Nurses, Ambulatory Care Clinical Operations/Nurse Managers, and Clinic Directors/Nurse Managers to address administrative process/system issues and problems. Routinely makes independent administrative operational decisions. S/he develops, evaluates, adjusts and prioritizes functions, programs, procedures and clinical support systems in order to accomplish the medical center's mission. Provides administrative lean program direction to Veterans Service program, Beneficiary Travel and the AOD program. Responsibilities include continuing review, evaluation and data-based recommendations for improvement of operations, policies, and procedures to achieve efficiency, balance and coordination of ambulatory care programs, clinics and CBOCs. Provides overall administrative management for patient billing, Beneficiary Travel program, Eligibility & Enrollment program, Compensation and Pension program and The Administrative Officer of the Day, and Decedent affairs. This includes interpreting policies, developing and implementing local policies, defining administrative requirements, and/or providing advice to senior management on related issues. Coordinates the establishment of goals, objectives, and long-range plans for the facility. Applies a sound and in-depth understanding of both clinical and administrative programs, laws, accreditation standards, regulations, and medical and technological advances at the Albany VA Medical Center when providing leadership and guidance over these services and collaborates closely with the COS/DCOS and ADPCS in the formulation and supervision of administrative and allied health activities and the coordination of those activities in support of clinical care, education, and research programs. Develops and is responsible for expense budget, reviews financial reports, contracts, and major expenditures. Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff, which are clearly communicated through the formal employee performance management systems. Serves as an Outreach Program Manager and resource for the veteran community in the various catchment areas of the Albany VA supervise the 3 Outreach Program specialists in the regions (Catskill region/Capital Region/North Country region) of the medical center through planning, participating, assisting, or advising on community events and programs (Yellow Ribbon events, Veteran Stand Down events, community health events, Veteran focus groups, Town Halls, Military Transition Assistance Program, Armed Forces Day booths, Veterans Organization seminars, Native American Pow-Wows, etc.) that lead to significant enrollment opportunities. Develops a local budget plan based on requirements for the beneficiary travel and compensation and pension program to ensure program needs for its execution and deployment are met at the facility level. Work Schedule: Monday - Friday 7:30am-4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist - VSC Program Manager/PD11724-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/22/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: Proven track record of navigating and managing complex, large-scale organizational systems with a minimum of five years of comprehensive experience in federal healthcare administration and military-related operational environments. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Demonstrated ability to provide comprehensive administrative management for diverse programs, including patient billing, Beneficiary Travel, Eligibility & Enrollment, Compensation and Pension, and Decedent Affairs. Experience interpreting and implementing policies, developing local administrative requirements, and advising senior leadership on operational strategies to align with organizational goals. Skilled in supervising administrative and clinical operations, providing performance evaluations, resolving grievances, and fostering an environment of employee engagement, morale, and ICARE values to enhance productivity and retention. Ability to develop and implement program improvements based on customer feedback and workload analysis. This includes expert data analysis. Experience serving in outreach, coordinating with military, governmental, and community organizations to increase enrollment and community awareness. Skill in the preparation of expense budget, reviewing financial reports, contracts, and major expenditures. Preferred Experience: Previous VA experience in Outreach/Business Management. Specialized Experience must be demonstrated fully and clearly in resume for consideration You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Control of Funds Customer Service (Clerical/Technical) Oral Communication Organizational Awareness Organizational Performance Analysis Performance Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.