Job Information
BESTstaff, Inc. Field Service Technician (Desktop Support) in Albuquerque, New Mexico
KEY RESPONSIBILITIES AND DUTIES
- Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
- Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
- Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
- Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
- Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
- Change is consistent in our environment and your adaptability to these changes is critical to our success.
- Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
- Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
- Appropriately document all required information into the ticketing system.
- Proactively identify opportunities to improve the environment and culture.
- Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
MINIMUM REQUIREMENTS
- High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
- Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
- Excellent verbal and written communication skills.
- Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
- Flexibility to work off schedule when needed.
- Must keep company, patient, and client information confidential.
PREFERRED REQUIREMENTS
- CompTIA A+ certification preferred
- Healthcare environment experience preferred
- Knowledge of medical-based terms and phrases are a definite advantage.
PERSONAL ATTRIBUTES:
- Integrity, honesty and personal responsibility
- Values employees and can genuinely articulate their positive contributions
- Values teamwork and understands the importance of collaboration
- Strong listening and comprehension skills
- Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
- Strong written and verbal communication skills
- Analytical skills with high degree of accuracy
- Ability to adhere to strict federal and business compliance and confidentiality rules
Pay Rate: $17.00 - $18.00 per hour.