Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Programs Administrator supports the Cirrus Store retail team by overseeing the creation and execution of special programs while maintaining the ability to perform all aspects of the retail customer experience. This position will be responsible for maximizing the value of the Cirrus Store for each target customer demographic using special programs including events, marketing support, web and ecommerce support, authorized network programs, retail support, and internal requests. This role will work with existing vendors and source new vendor opportunities to build deep relationships increasing revenue and enhancing the customer experience. This individual will work directly with satellite locations to maximize sales, manage inventory, and build employee relationships. This position will coordinate with leadership to manage retail processes and merchandise mix while utilizing customer feedback to introduce new offerings that will reduce unnecessary costs, support continual revenue growth, and enhance the overall customer experience.

Duties and Responsibilities/Essential Functions

• Creates and maintains special enhancement and purchase programs for the Cirrus Store.

• Facilitates the use of programs to increase revenue, enhance customer experiences, and deepen customer relationships.

• Collects and analyzes customer feedback to propose new products or programs that will grow revenue and increases customer satisfaction.

• Assists the Cirrus Store team at various events throughout the year, including customer sales support, merchandise planning, set-up, and/or tear-down, as needed.

• Assists in the merchandise marketing process, including facilitating product photo shoots, managing product media, and coordinating with the Web/Data Administrator for product updates as needed.

• Facilitates and fulfills intercompany programs and requests from multiple departments, executives, and regional sales directors.

• Coordinates with other departments, as necessary, in support of the Cirrus Store’s mission and goals.

• Travels to satellite locations and determines merchandise mix, performs physical inventory counts and/or transfers, and bolsters employee relationships.

• Creates, reviews, and implements standard operating procedures in coordination with leadership to reduce cost, improve processes, and increase revenue.

• Maintains the ability to perform the duties of the Fulfillment Specialist and/or Retail Specialist roles, as necessary.

• Provides support to all aspects of the Cirrus Store team as needed.

• Embodies and promotes the Cirrus culture, mission, vision, and values led by the Cirrus guiding principles.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Merchandising or Business or 4 years relevant retail or business management experience

• Experience developing and supporting customer enhancement programs

• Experience with business models that enrich relationships and build opportunities for additional enhancements and revenue

• Expertise with managing customer relations and brand development

• Expertise with Microsoft Office Suite required, experience with Microsoft Dynamics 365 is a plus.

• Experience with product and/or digital marketing preferred, but not necessary

• Excellent written and verbal communication skills

• Knowledge of financial and retail processes

• Capable of working both as part of a team and individually

• Adaptable to rapidly shifting priorities as needed

• Ability to effectively manage stress, including competing work demands and multiple projects at the same time

• Strong organizational skills and capacity to multitask

• Overnight travel and weekend work will be required

• Good driving record and use of own car, with mileage reimbursement, is necessary

• Knowledge of general aviation is a plus

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands of different situations.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.

• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.

• Free Health Tracking: With rewards for meeting health goals.

• Generous PTO: 120 hours accrued within the first year.

• Employee Referral Bonus: For referring talented candidates.

• Career Development: Tuition reimbursement and professional growth opportunities.

• Exclusive Discounts: Access to partner and marketplace discounts.

• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.