Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Performance Data Specialist position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

The Performance Data Specialist supports program operations through real time, accurate data capture of customer flow and performance. This position generates and reviews required reports per scheduled deadlines and monitors performance outcomes related to cross program goals.

Responsibilities

· Work with staff to ensure customer flow, service delivery and data management across PA CareerLink Lehigh Valley locations are efficient and effective

· Identify and evaluate methods for improving program processes and services and make recommendations to program management

· Ensure data entered on the required system(s) is current, accurate and timely

· Conduct weekly, monthly, quarterly and annual monitoring to ensure compliance with contractual and state guidelines

· Provide cross program performance training and support to various teams

· Audit participant file folders for accuracy and compliance

· Ensure full adherence to required data deadlines

· Participate in monthly caseload reconciliations across programs to audit all data points

· Provide regular and ad-hoc reports as requested from program management

· Timely, accurate, and concurrent data entry on all required systems

· Ability to retrieve and present data a clear and effective visual graphic

· Generate queries and work with various team to strategize retrieval of needed outcomes

· Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins

· Implement and adhere to the quality assurance system

· Manage monthly and annual ISO audits and compliance

Qualifications

· Quality assurance, data handling and process monitoring experience

· Attention to detail and proficient in Microsoft Office Suite required

· Bachelor's degree or equivalent experience preferred

· Strong interpersonal skills and previous experience in team-oriented environments

· Excellent communication, analytical and problem-solving skills

· Current and valid driver's license required

· Clean driving record required

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.