technical support manager.

• alpharetta , georgia

• posted august 22, 2024

job details

summary

• $70,000 - $80,000 per year

• permanent

• high school

• category computer and mathematical occupations

• reference1062956

job details

job summary:

A Technical Support Manager is needed for a leading manufacturing organization in the Alpharetta area. In this role, you will assist in managing the daily operations of the customer service and field service departments. Your responsibilities include ensuring exceptional customer service, managing a team of representatives and field technicians, handling escalated issues, and contributing to the development of service policies and procedures.

To be successful in this role, you should have 3-5 years of experience in customer or field service, with at least 1-2 years in a supervisory role. Candidates with experience working directly with an OEM are preferred, and an electromechanical background is desired. strong leadership, communication, and problem-solving skills are essential, along with proficiency in service management software. This is a direct-hire role, and our client is only seeking local talent at this time.

location: ALPHARETTA, Georgia

job type: Permanent

salary: $70,000 - 80,000 per year

work hours: 8am to 4pm

education: High School

responsibilities:

• Supervise and support customer service representatives and field service technicians

• Handle escalated customer inquiries and ensure professional resolution

• Coordinate and track field service operations, ensuring efficient scheduling and dispatching

• Develop and implement procedures to improve customer and field service processes

• Monitor team performance and provide feedback to meet service standards

• Prepare and analyze reports on team performance, customer feedback, and service efficiency

qualifications:

• Experience level: Experienced

• Minimum 3 years of experience

• Education: High School (required)

skills:

• Field Service

• Customer ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.