Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sales Executive, Senior

What does a great Sales Executive do at Fiserv?

As a Sales Executive at Fiserv, you will play a crucial role in helping us achieve our customer strategic goals in the ePayments business group. You will have the opportunity to work on new product development projects, adding to the dynamic nature of the position. This role requires self-starters who can problem-solve and think strategically alongside our clients. You will collaborate with Account Executives to address operational and strategic needs, while also cultivating and enhancing client relationships. The Sales Executive will be responsible for driving resolution to internal and external issues, utilizing influence, collaboration, and leadership behavior. Additionally, you will contribute to the sales of add-on products and services, supporting clients through the sales cycle and into implementation. Demonstrating the value of our partnership, you will provide clients with industry best practices, strategic input, and measurement data such as ROIs and program performance updates.

What You Will Do:

• Proactively manage the operational requirements of the ePayments client base, ensuring quality delivery and maintenance support.

• Establish and plan a functional vision for assignments, managing the delivery of contracted services to meet or exceed SLAs and KPIs.

• Build and maintain operational relationships with clients, contributing to client satisfaction with service delivery.

• Collaborate with Account Executives on account planning and support the sales of add-on products and services.

• Identify opportunities for process improvements and cost-saving initiatives between Fiserv and clients.

• Prepare and deliver operational Account Reviews and performance reporting, focusing on service delivery, SLAs, and KPIs.

• Participate in implementations, ensuring timely delivery and adherence to client requirements.

• Provide day-to-day advice and support to operational teams and subcontractors, coordinating efforts to meet client needs.

What You Will Need To Have:

• High school education required, Bachelor's degree preferred.

• Account or client management experience.

• Strong knowledge of the application and financial industry as it pertains to the assigned client base.

• Minimum of 5 years of customer support experience, with previous financial services industry experience being a plus.

• Proficient oral and written communication skills.

• In-depth knowledge of the banking industry and bank operations.

• Executive presence to influence senior decision-makers.

What Would Be Great To Have:

• Aptitude for technology and analysis tools.

• Excellent relationship building skills.

• Familiarity with ePayments or electronic billing and payments.

• Experience in sales or business development within the financial services industry.

• Knowledge of industry best practices and emerging trends in financial technology.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.