Application window is expected to close on 10/28/2024.

What You'll Do

The Senior Operations Leader will be responsible for and contribute to the following areas:

• Lead the CAB team, facilitating network change reviews and approvals of maintenance activities organization-wide to minimize service disruptions.

• Oversee alert management systems to ensure timely response and resolution of operational issues.

• Conduct operational readiness testing for all new systems and changes to existing systems.

• Provide operations input to all project stages, ensuring operational requirements are met.

• Regularly review and improve process workflows to enhance efficiency and effectiveness.

• Drive operational excellence by implementing standard methodologies and innovative solutions.

• Maintain a functional understanding of NOC activities, ensuring alignment with organizational goals.

• Lead and develop a diverse team, fostering a collaborative and high-performance culture.

• Oversee the management of a hybrid workforce, ensuring productivity and consistent engagement.

• Evaluate operational tools for effectiveness and suitability for the organization's needs.

• Implement and maintain an automated tool suite, refining solutions to streamline operations.

• Apply coding skills in Python to drive operational tool enhancements.

Who You'll Work With

Joining Cisco as a Senior Operations Leader offers an unparalleled opportunity to be at the forefront of technological innovation and operational excellence within a globally recognized industry leader. You will work alongside some of the brightest minds in the industry, leveraging cutting-edge technologies and tools to solve complex challenges. Cisco's dedication to work-life balance, continuous learning, and employee well-being ensures that your contributions are valued and your professional growth is supported.

Who You Are

We are in search of an experienced leader with a proven track record of contributing operational insights to projects, defining/enhancing process workflows, driving operational process improvements, and has the emotional intelligence to navigate complex interpersonal dynamics, even under high-pressure conditions. A comprehensive understanding of the daily functions within a Network Operations Center (NOC) is essential. This role demands proficient skills in managing local and remote hybrid team members, ensuring effective collaboration, and productivity across diverse working environments. Proficiency in Python coding is highly advantageous and will be considered an asset.

If you are passionate about leading high-performing teams, driving operational improvements, and making a tangible difference in a dynamic and innovative company, Cisco is the ideal place for you.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.

• 8 years of experience in operations management, with a focus on NOC environments.

• Demonstrated experience in change management, alert management (networking monitoring, event management, or application performance monitoring), and operational procedures.

• Proven people leadership experience of a geographically diverse team.

Preferred Qualifications

• Excellent communication, organizational, and analytical skills.

• Ability to work in a fast-paced, dynamic environment.

• Proficiency in evaluating operational tools and implementing automation solutions.

• Experience with automation tooling such as Jenkins and Ansible.

• Python coding skills are highly preferred.

• Experience with Terraform is a plus.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.