Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Duties & Responsibilities:

• Maintains day to day O365, SharePoint, Jira and other IT internal support resources of Corporate Systems with team members

• Maintains and provides support for PPL’s Enterprise level infrastructure and core systems.

• Serves as an escalation point for lower-level System Administrators and will provide level 2-3 user support and helpdesk requests.

• Provides support and customer service to associates using company supported computer applications and platforms to ensure maximum uptime and access to software applications.

• Troubleshoots problems and advises on the appropriate action.

• Ensures that all internal IT delivery projects adhere to the lifecycle process.

Required Skills:

• LAN Networking hardware management, configuration, protocols, and basic troubleshooting

• Daily systems/security logs reviews and analyses

• Understanding of network, endpoint, and application security

• Daily exposure to TCP/IP including DNS, ADFS, FTP, HTTP, SMTP, Telnet

• Working with Windows Active Directory, Azure, ADFS, SAML

• Supporting and troubleshooting cloud Hybrid environments: Azure

• Answer inquiries relating to IT department policies and procedures.

• Assist with Installation and test the operational quality of system equipment to include software, hardware devices and network connectivity.

• Participates in team meetings to discuss and evaluate current projects.

• Other functions as assigned.

Qualifications:

Education & Experience:

Bachelors in computer science, MIS, or related field.

3+ years in IT management and/or system administration

Working Conditions:

On-site at our Headquarters in Alpharetta, GA.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Compensation & Benefits: 

• 401k Retirement Plan

• Medical, Dental and Vision insurance on first day of employment

• Generous Paid Time Off 

• Employee Assistance Program and more!

• Base pay may vary depending on skills, experience, job-related knowledge, and location.

• Certain positions may also be eligible for a performance-based incentive as part of total compensation.  

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. 

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.