Job Description

A client of Insight Global is looking for a Tier 1 Technical Support Representative to sit out of their Stockholm, Sweden office. They will be interacting with the company's external customers to help troubleshoot and solve issues remotely- via texts, emails, and phone calls. With over 30,000 users and 14 different programs, this person is going to have to be comfortable with an ever changing environment. They will be handling anywhere from 50-100 tickets on a daily basis and evaluated on resolution time, how many calls, if the customers were satisfied. The ideal candidate will have a strong technical background, a detail-oriented mindset, and strong in person customer service experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Speak English and Swedish

• Background in tech support/ help desk

• No history of job hoppiness

• Extremely strong customer service and communication skills

• Ability to problem solve - Salesforce experience

• Experience in the payments industry null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.