JOB REQUIREMENTS: As a Call Center Representative at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows. Primary duties include helping check-in patients for their procedure/appointments and direct them to the appropriate department/clinic/hospital location; print wrist band and apply to patients per protocol; print patient labels as needed; perform bedside registration in ER or inpatient unit; provide appropriate forms as designated by clinical staff and/or standard practice; receive and enter appropriately all patient forms dropped off for completion; determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms; route forms according to standard practice; collects and posts patient co-pays/deductibles/balances consistently and accurately; and assists patients with any follow up appointments at check out. Work Schedule: 1.0 FTE/40 hrs weekly. Monday-Friday from 8:30 a.m. to 5 p.m. Required Qualifications: High School graduate or equivalent. Minimum one year experience in a hospital or medical clinic setting or equivalent. Experience in a customer service setting. Excellent verbal and written communication skills. Knowledge of medical terminology. Experience with Microsoft products, Word, Excel, Outlook, etc. Preferred Qualifications: Completion of position related 2-year program, such as Medical Administrative Specialist or Medical Office Specialist. Experience in EPIC computer system. Benefits: Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 403b with match, disability insurance and tuition reimbursement. Benefits take effect the first day of employment. About Amery Hospital & Clinic: Since being established in 1956, Amery Hospital & Clinic has provided outstanding health care to Amery and our surrounding communities. We provide the kind of high-quality care you\'d expect to find in a \"big city\" with the personalized dedication you can expect from a hometown doctor. In addition to primary care for all stages of life, we offer specialty services including oncology, cardiology, orthopedics and surgical services. We strive to offer more to our patients - more care options, more comfort and more expertise. In addition to our hospital and clinics, we provide specialized care for patients at our Behavioral Health Center and Wound Healing Center. We... For full info follow application link. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/829021CCF1AF4F09