Position Title:Veterinary Teaching Hospital Assistant II

Job Group:Merit

Required Minimum Qualifications:• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Preferred Qualifications:Previous experience in a veterinary clinic, animal hospital, or medical office setting.

Customer service experience, particularly in high-volume or fast-paced environments.

Familiarity with scheduling systems or client management software.

Associate's degree or coursework in veterinary technology, animal science or related field.

Job Description:

Join Our Team as a Veterinary Teaching Hospital Assistant!

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant!

Hours: Monday - Friday, 8am - 5pm. Holidays and weekend hours will be required as needed based on team coverage.

This position is not eligible for Visa sponsorship.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.

• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.

• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.

• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.

• Schedule appointments, handle emergencies, and provide detailed instructions for visits.

• Explain hospital policies, payment procedures, and consent requirements.

• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.

• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.

• Train and supervise students in office procedures and medical record handling.

• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.

• Deliver food, supplies, and lab samples.

• Prepare and send out billing statements and other client communications.

• Maintain the reception area with necessary forms and supplies.

• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Characteristic Duties and Responsibilities

• Schedule appointments using client and patient software to record the appointment.

• Determine if it is an emergency situation and which services to schedule.

• Relay information and requirements for the appointment to client or referring veterinarian.

• Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.

• Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.

• Receive and register clients.

• Collect information from client and establish or update client and patient information using the client and patient software program.

• Establish account.

• Enter exam fee and medical record fee.

• Compile charges on the account according to hospital policy.

• Collect deposits from clients for inpatient care.

• Enter payments and adjustments to client’s accounts.

• Prepare paperwork for patients visit.

• Assist veterinarian in pulling medical records or locating patient history.

• File client information in permanent files.

• Take prescription and food orders and deliver to appropriate veterinarian or pharmacy or customer as appropriate.

• Deliver prescribed medication and supplies to clients.

Knowledge, Skills, and Abilities

• Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.

• Ability to maintain confidentiality of medical records.

• Ability to multi-task and deal with multiple priorities.

• Knowledge of veterinary hospital routines and functions.

• Ability to assess emergencies and refer to appropriate hospital staff.

• Knowledge of medical terminology.

• Knowledge of animal disease symptoms.

• Ability to come in contact with animals.

• Ability to work in an environment that houses and heals sick animals.

• Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.

• Ability to utilize veterinary client and patient registration system.

• Ability to enter data with speed and accuracy.

• Ability to provide assistance to veterinary students who are learning office systems and processes.

• Ability to work as part of a team.

• Ability to retrieve files and pet supplies.

• Ability to carry/hold/restrain animals.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:08

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: December 20, 2024

Posting Close Date:January 9, 2025

Job Requisition Number:R16155

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

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Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

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