CTG is seeking to fill a Banking Services Operations Associate IV opening for our client in Amherst, NY.

Location: Amherst, NY

Duration: 7 months, potential to be extended

Overview:

The Banking Services Operations Associate IV will perform skilled clerical duties that require moderate to complex analysis and sound judgment within the assigned banking services department. This role involves supporting daily departmental workflows, resolving customer issues, and contributing to process improvement initiatives.

Primary Responsibilities:

• Monitor daily departmental workflow and provide staff support by signing and verifying official check requests and general ledger entries.

• Research and resolve complex customer issues efficiently.

• Participate in project and process improvement initiatives to enhance operational efficiency.

• Interact with vendors to address and resolve problems.

• Guide or assist team members in interpreting legal and bank documents for internal processing.

• Manage responsibilities across multiple systems, business, and product lines.

• Participate in corporate compliance and legal matters on a limited basis concerning customer issues.

• Collaborate with internal partners and management on procedural matters.

• Perform other duties as assigned by management.

Scope of Responsibilities:

This role requires a proactive approach to monitoring workflows, a strong understanding of banking services, and the ability to work independently as well as part of a team.

Supervisory/Managerial Responsibilities:

This position does not have direct supervisory responsibilities but may provide guidance to junior staff and assist in training as needed.

Education and Experience Required:

• High School Diploma or GED.

• Minimum of three years of relevant work experience in a banking or financial services environment.

Education and Experience Preferred:

• Associate's Degree in a related field.

• Five years of office experience, preferably in banking or financial services.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard @ctg.com . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.