Associate Chief Operating Officer

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Job Summary

The Associate Chief Operating Officer for Perioperative and Rehabilitation Services is an executive-level administrative position in the University Hospital/Cardiovascular Center (UH/CVC). The Associate Chief Operating Officer has a prime responsibility to partner with physician, nursing, operational and administrative leaders to achieve strategic, programmatic and operational goals of the University of Michigan Health System (UMHS). This position specifically provides oversight and programmatic support to Anesthesiology, Physical Medicine and Rehabilitation (including the Inpatient Rehabilitation Facility), Surgery, Orthopedics, Otolaryngology, Transplant, Trauma, and Urology services within the adult hospitals with direct supervision for inpatient therapies including Acute PT/OT; and indirect supervision of Speech Language and Pathology. This includes administrative responsibility for aspects of the hospital operating system and administrative liaison responsibilities for a number of departments/areas in UH/CVC.

Supervision Received :

Direction is received from the Chief Operating Officer of University Hospitals/Cardiovascular Center (UH/CVC) and functional direction is received from the UH/CVC Chief Nursing Officer and the UH/CVC Chief Clinical Officer, as well as the UMHS Chief Medical Officer and Chief Nurse Executive.

Supervision Exercised :

Direct supervision of support team including Project Manager, Administrative Assistant, and others as assigned. Functional supervision is exercised over the clinical department, division, center and ancillary administrators for the perioperative and rehabilitation departments. Functional supervision is provided for both the Transplant Center Administrator and the Acute PT/OT Director.

Responsibilities*

• Provide administrative and operational direction to the Perioperative services, therapies including inpatient Acute PT/OT and Speech Language and Pathology, and the inpatient rehabilitation programs and the Michigan Medicine Transplant Center to assess and improve throughput, access, efficiency, timeliness, safety, and clinical processes utilizing Lean thinking process improvement tools and techniques, creating accountability for outcomes.

• Serve as liaison among the various disciplines and programs of the perioperative services, rehabilitation services and other Health System departments to enhance program activity, and clinical and financial outcomes, facilitating problem solving as needed.

• Contribute to the development of short- and long-range clinical strategies, goals and objectives, program planning and design.This includes regular assessment of clinical activities, national trends and market and financial forecasts.

• Responsible for the analysis, assessment and approval of human resources, facilitating capital, space, technology, and supply/material resources to maintain clinical operations in a manner that creates safe, efficient, effective programs and creates the ideal experience for patients, families, faculty and staff.

• Develop operating and financial plans with partners, clinical departments and Finance, including tracking progress on commitments. Review and analyze activity, capital, and operating budget submissions, and monthly variance reports of the respective surgical and rehabilitation programs. This includes assuring financial management that optimizes revenue, controls expenses and provides unit of service metrics that optimize productivity and utilization of resources.

• Accountable for quality and process improvements within the respective programs identified above and those that impact the institutional priorities. Work with MPLAN leaders, associate chief clinical and associate chief nursing leaders to create and sustain visual metrics to track progress on key performance indicators, assure processes are in place to monitor, and interventions are underway to improve.

• Coordinate and facilitate the work of the UMHS Perioperative and Procedural Oversight Committee (PPOC).

• Coordinate detailed market studies of perioperative services, therapies, inpatient rehabilitation programs and the Transplant Center within the institution and throughout the State of Michigan to assess and forecast ongoing market share and demographics, including an understanding and maximization of high end specialty care.

• Collaborate with clinical program and administrative leaders to develop creative and value-added programs, services, systems and policies.

• Develop and make presentations to institutional management and governance committees as needed relative to the perioperative, therapies, rehabilitation services and the Transplant Center.

• Represent the Chief Operating Officer, University Hospital, Frankel Cardiovascular Center and UMHS in external forums to advocate for organizational goals and objectives.

• Commitment to coaching and mentoring emerging leaders for succession in the organization and entry into healthcare administration and personal career development for ongoing learning and understanding of the healthcare field.

• Demonstrate a leadership style of collaboration, teamwork, and coaching with a customer focus.

• Demonstrate commitment to patient and family centered care through ongoing involvement of patients and family members as partners in key committees, e-advisors, and inclusion in program planning, design and process improvement to create the Ideal Patient and Family Care Experience (IPFCE).

• Commitment to creating the ideal staff experience and a positive organizational culture through employee engagement and action plans to enhance Diversity/Equity and Inclusion (DEI).

• Serve as a hospital Administrator-On-Call (AOC) or Incident-Commander-on-Call (ICOC) as part of the Emergency Management Operations. Understand what is required to respond, the Health System?s Emergency Management Operations systems and how to seek assistance as necessary. This includes attending monthly AOC/ICOC meetings.

• Ensure the respective programs and services are in compliance with regulatory and legal requirements including continual readiness for Joint Commission, CMS, FDA, CDC, or OIG. Ensure follow-up action plans are in place if concerns arise and process improvement is timely.

Required Qualifications*

• Master?s degree in Business Administration, Health Services Administration, Public Health or a related area or an equivalent combination of education and experience.

• Progressively responsible business and administrative experience in healthcare administration, including healthcare operations in a large tertiary setting. Demonstrated administrative and clinical management experience of five years or greater.

• Experience and knowledge of financial management principles in the preparation of budgets (activity, capital and operating), ongoing management of expenses and revenues, and capital project management.

• Proven track record of improvement and execution of institutional goals with demonstrated knowledge of operations management principles, practices and methods.

• Demonstrated experience in planning, coordinating and executing clinical operational work plans, process improvement, new program development, and/or clinical program proposals.

• Demonstrated knowledge and use of process improvement, and change leadership and management techniques.

• Demonstrated examples of team leadership, collaboration and partnership in working within and across organizational lines, fostering multidisciplinary program development.

• Demonstrated commitment to enhancing workplace culture, embracing and fostering diversity, equity and inclusion, and a commitment to creating the ideal work environment for faculty and staff.

• Reasonable knowledge of the academic enterprise including research activities, space, and funding.

• Excellent organizational skills in setting and balancing multiple priorities with demonstrated outcomes.

• Excellent interpersonal, written and verbal communication skills with an emphasis on customer service, especially working with faculty, staff, patients and families.

• Demonstrated problem solving and conflict resolution skills.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

253161

Working Title

Associate Chief Operating Officer

Job Title

Operations Top Executive Hlth

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM UH/CVC Executive Director

Posting Begin/End Date

8/15/2024 - 9/14/2024

Career Interest

Healthcare Admin & Support

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