Complex Care Manager Assistant

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Job Summary

The Complex Care Manager Assistant plays a key role in ensuring that patients with complex health needs receive comprehensive and coordinated care. Working closely with the Complex Care Manager, this position supports the care of assigned patients by providing transition-of-care services, addressing barriers to care, and assisting in program operations. The Care Manager Assistant will also manage a caseload of lower-acuity patients, helping to facilitate seamless transitions between care settings, services, and community resources.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Patient Transition of Care Support: Provide transition-of-care services for selected patient populations, ensuring follow-up needs are in place and understood by patients. Coordinate necessary resources, such as home health, medical equipment, appointments, and transportation to support continuity of care.

• Care Coordination and Case Management: Deliver case management services to address barriers to care, such as housing, food security, and mental health services. Build trusting relationships to enhance patient engagement, and coordinate care across Michigan Medicine?s primary and specialty providers, as well as with external medical institutions and community partners.

• Resource Coordination and Patient Support: Assist patients in obtaining essential resources by coordinating transportation, setting up appointments, arranging food delivery, and sourcing donated medical equipment (DME). Perform follow-up calls, complete paperwork, and make home visits as needed to deliver essential resources and ensure patient needs are met.

• Team Collaboration and Clinical Support: Provide clerical and co-management support to the Complex Care Manager, Care Coordinator, and broader care team. Present cases in team meetings and case conferences, working collaboratively to enhance care coordination and strengthen patient outcomes.

• Documentation and Case Management: Maintain accurate, timely documentation in electronic health record systems, track patient progress, and regularly review cases with the Medical Director or Program Manager. Assist with assessing goals and determining case closure criteria for patients requiring ongoing or time-limited care coordination.

Required Qualifications*

• Bachelor?s degree, Associates degree in social sciences or other related field, or an equivalate combination of education and experience.

• Proven experience in patient care coordination, social work, or related healthcare role preferred.

Desired Qualifications*

• Strong organizational skills, attention to detail and time management skills.

• Excellent communication skills, with a compassionate approach to patient care.

• Ability to work collaboratively with both internal and external providers and community organizations.

• Knowledge of healthcare terminology and patient care processes.

• Experience in patient scheduling, care coordination, or healthcare administration is preferred.

• Familiarity with electronic medical record systems (e.g., Michart) is a plus.

• Compassionate, patient-focused approach with a strong desire to help navigate complex healthcare needs.

Work Locations

2500 Green Rd. Ste 700 Ann Arbor, MI 48105

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

257163

Working Title

Complex Care Manager Assistant

Job Title

Admin Coord/Project Coord

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM UMMG Care Management

Posting Begin/End Date

11/20/2024 - 12/11/2024

Career Interest

Administration

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