Job Information
University of Michigan Course Operations Specialist in Ann Arbor, Michigan
Course Operations Specialist
Apply Now
How to Apply
Application Instructions
Candidates should submit the following as one document:
Cover Letter / Letter of interest
Resume
One page statement that discusses/shares a recent experience; what was learned from this experience, and what you did with what you learned.
In order for the Career Portal system to accept a cover letter and one page statement, please include these as a page of your resume document.
Job Summary
*NOTE: This is a 40 hrs/week (100% effort) 3-year term-limited position*
The School of Social Work is seeking a qualified Course Operations Specialist for our Social Work Essentials Certificate program. This exciting opportunity will assist in technical and instructional support of a new online certificate program. This position will report to the Learning Experience Design Lead and will also coordinate as necessary with other offices and faculty within the school.
The ideal candidate will bring experience in technical support, instructional design theories, and supporting learners in online learning platforms. Because this position's focus will be on initiatives within the School of Social Work, a demonstrated interest in the values of the social work community is a plus.
Responsibilities*
Below are the prospective duties of Course Operations Specialist for the Social Work Essentials Certificate (SWEC):
Managing Learner Issues
Registration
As a canvas catalog administrator, manage learner enrollment and course registration processes on Canvas Catalog
Manage course changes, substitutions, or withdrawals as required
Coordinate with the finance department to handle learner registration, billing and payment issues as needed
Content/Learning Related
Provide learners with timely and effective support throughout the program
Monitor learner progress and engagement, offering guidance and assistance as needed
Coordinate with the learning experience design team to ensure information is current and up-to-date
Provide limited content assistance to students engaged in the SWEC
Assist with peer review approvals and manual overrides when necessary
Technical Support
Provide technical assistance to learners and staff involved in the SWEC and the Canvas Catalog platform
Troubleshoot and resolve technical issues related to course access, content delivery, and platform functionality
Coordinate with the ITS Teaching and Learning team to provide Canvas Catalog support to address complex technical problems
Organizing and Facilitating Live Sessions
Assist faculty lead in coordination and facilitation of live sessions
Work with faculty lead, MSW program director and OSS to ensure any important messages are being relayed to students via these live sessions
Ensuring a recording of the live sessions is made available to learners
Recruitment
Coordinate recruitment activities with the Office of Student Services for SWEC learners
Assists with prospective student webinars for SWEC learners as needed
Provide a warm handoff with prospective students to the Office of Student Services and Enrollment Management
Course Scheduling
Work with OSS to develop a recommended completion schedule for learners, taking into consideration the start dates of the MSW program
Ensure schedules and deadlines are being regularly communicated via web, live sessions and in learner interaction
Content Changes/Canvas
Coordinate with instructors and subject matter experts to create and update course materials as directed by the LXD team
Make necessary updates to course materials, as directed by LXD team and faculty
Implement changes that ensure that course content remains aligned with School of Social Work standards and best practices
Provide feedback to the LXD Lead on needed content updates, broken course links, etc.
Review accessibility of online content and work with subject matter experts to ensure content meets accessibility standards
Completion and Certificate Process
Track learner progress and verify that all program requirements have been met
Verify learner eligibility for certification based on completion of audit results
Coordinate certificate and completion survey process through Canvas Catalog
Conduct audits to ensure the integrity and accuracy of completion records
Coordinate with relevant departments to address any discrepancies or issues identified during the audit process
Monitor SWEC certificate progress and provide outreach to learners, in collaboration with program leadership
Program Evaluation
- Offer suggestions related to continuous improvement based on learner feedback, performance data, and industry trends, with regular updates to course content and program features
Required Qualifications*
Bachelor's degree in educational technology, instructional design or related field with at least 3 years of experience, or an equivalent combination of education and experience
Experience using online education platforms (e.g., Canvas, Blackboard, Coursera)
Strong commitment to customer service
Knowledge of assessing learning outcomes and project outcomes
Strong organizational skills and ability to meet deadlines
Strong communication skills
Demonstrated experience and interest in working in a team environment
Demonstrated vision and passion for creating learning experiences that place a high value on diversity, equity, and inclusiveness
Passion for teaching and learning innovation
Desired Qualifications*
Demonstrated experience working in higher education and supporting learners in fully-online course delivery
Experience with digital accessibility and updating content to meet accessibility standards
Prior experience with online certificate programs
Skills in visual communication and user experience design
Skills in developing web-based interactives
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
School of Social Work - Work Mode: In-person in Ann Arbor, with a possible hybrid schedule
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
254360
Working Title
Course Operations Specialist
Job Title
Instructional Learning Inter
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Onsite
Hybrid
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
School Social Work
Department
School of Social Work
Posting Begin/End Date
9/11/2024 - 9/25/2024
Salary
$57,000.00 - $62,000.00
Career Interest
Instructional Services
Apply Now