Customer Service Representative

Requisition Id: 375800

Business Unit: LTL

Location:

Ann Arbor, MI, US, 48105

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience

• Strong computer, typing and 10-key skills

• Experience with Microsoft Office

• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Full health insurance benefits on day one

• Life and disability insurance

• Earn up to 13 days PTO your first year

• 9 paid company holidays

• 401(k) option with company match

• Education assistance

What you’ll do on a typical day:

• Order stock and any immediate part needs and reconcile special order parts

• Conduct inventory process such as cycle counts, reconcile and control

• Assist mechanics with parts and supplies for the shop and equipment

• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails

• Check parts for delivery accuracy, check-in parts and store appropriately

• Process invoices by correcting any issues and submitting for payment as well as communicating payment updates

• Check and reconcile reserve parts and non-moving parts on a monthly basis

• Ensure parts room is clean and organized

• Reconcile and address warranty items

• Proactively identify orders that are in jeopardy of falling outside of planned events

• Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions

• Coordinate requests for service recovery, diversions and special handling

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .