Employment Type:

Full time

Shift:

Day Shift

Description:

Day shift; 6:00am - 2:30pm

POSITION PURPOSE

Under the direction of the department Manager or delegate, the Lab Courier Dispatcher coordinates routes, assigning tasks to drivers, and maintaining communication with various stakeholders to ensure smooth operations. The dispatcher must exhibit strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides direction to transporters, including assignment of duties to best meet the need of the patient.Answers telephone request of departmental services. Prioritizes departmental response based on the nature of the request and demand.Prepares requisitions for transport of medical supplies, hospital equipment or rental equipment. Records activity on forms as required by the department.

• Route Coordination: Plan, create, and optimize daily courier routes for efficient and timely deliveries.

• Real-Time Monitoring: Track couriers via GPS/dispatch software, adjust routes, and provide updates on deliveries.

• Communication: Serve as the main point of contact between couriers, clients, and the lab team, ensuring clear communication and problem resolution.

• Compliance & Safety: Ensure adherence to healthcare transportation regulations (e.g., HIPAA) and specimen-handling protocols.

• Problem-Solving: Quickly address delivery issues or delays and resolve client complaints.

Supplemental Duties and Responsibilities

• Reporting: Maintain and generate reports on courier performance, delivery times, and service levels.

• Vehicle & Equipment Management: Coordinate vehicle maintenance and ensure couriers have the necessary equipment for safe specimen transport.

• Training & Auditing: Assist in courier training and conduct audits to ensure compliance with protocols.

• Administrative Tasks: Track courier schedules, mileage, fuel usage, and vehicle logs.

Education, Experience, and Licensure

• High school diploma required; associate degree or certifications in logistics or healthcare preferred.

• 2+ years in dispatching, preferably in healthcare or transportation logistics. Familiarity with medical courier services is a plus.

Required Skills and Abilities

• Communication Skills: Strong verbal and written communication skills for interacting with couriers, clients, and management.

• Organizational Skills: Ability to multitask, prioritize, and manage time-sensitive demands.

• Technical Proficiency: Experience with dispatch software, GPS tracking systems, and Microsoft Office.

• Problem-Solving: Ability to make quick, informed decisions under pressure.

• Regulatory Knowledge: Understanding of healthcare transportation compliance (e.g., HIPAA, specimen-handling protocols).

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran