• Lead the implementation and deployment of the 1E application across the organization's end user environment.

• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

• Develop and implement strategies for continual service improvement and security enhancement initiatives.

• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

• Ensure compliance with IT policies, procedures, and regulatory requirements.

• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

• Stay current with industry trends and emerging technologies in end user experience management and IT operations.

• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion.

• Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration.

• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Requirements

TS/SCI with poly required

• High School Diploma/GED and 19 years of related experience

• Bachelor of Science may be substituted for 5 years of experience

• Ability to collaborate effectively with cross-functional teams

• Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences

• Excellent communication and interpersonal skills

• Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements

• Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application

• Strong problem-solving skills and the ability to troubleshoot complex technical issues

• Strong understanding of IT operations, including experience with Splunk and SCCM environments

One of the Following Certifications Required:

• CCNA Security

• CySA+

• GICSP

• GSEC

• Security+

• CND

• SSCP

• CASP

• CCNP Security

• CISA

• CISSP

• GCED

• GCIH

• CCSP

Benefits

• Health & Life Insurance

• Dental Insurance

• Disability Insurance

• 401K Retirement Plan with Matching

• Tuition Assistance

• Vacation and Sick Leave

• Hiring Bonuses

• Referral Recruitment Program