TS/SCI CI poly required.

Position Description:

• Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

• Validates tickets for completeness, accuracy, compliance to established standards.​

• ​Prioritizes and assigns daily work/tasks based on remaining SLA times and priority tasking.

• ​Escalates problems or tickets to higher level management when necessary.

Requirements:

Skills:

• Interpersonal Communication Abilities

SupportIT

• Microsoft Office Suite

Certification:

No Certifications required.

Education/Experience:

HS or GED plus 5 Years (or)

Bachelors plus 0 Years 

Position requires a TS/SCI.

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