Description

CoVantage is seeking a full-time Virtual Specialist to work onsite at our Antigo, De Pere, or Wausau branch. Become a Virtual Specialist and deliver an outstanding experience to our members seeking service by phone call and online channels. In this role, you'll assist with deposit services, consumer loans, virtual services, and more! Join us in a fast-paced and rewarding environment that is dedicated to our members!

CoVantage invests in our team members! The pay for this role is $17.25-29.92 per hour. Your starting pay rate will be based on your related experience and qualifications. You’ll also be eligible for the equivalent of an additional $12.00 per hour in benefits*. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

*Based on an individual earning $16.00 per hour, electing specific benefit packages, and achieving full bonus.

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.

• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.

• Deliver exceptional service while building strong member relationships.

• Refer members to other credit union products and services when appropriate.

• Provide efficient and professional service to members.

• Maintain member confidentiality.

  This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

  Qualifications

• A high school diploma or equivalent.

• Bilingual fluency preferred, but not required.

• Have experience working in a service or sales related capacity.

• Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.

• Have ability to be organized, efficient, and accurate in a fast-paced work environment.

• Proficient with Microsoft Office and Windows Software programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)