National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com. #LI-AD1

Responsibilities:

• Grow NECs charter business in a targeted area through direct sales to large target customers (event coordinators, sports arenas, etc.)

• Work with the Charter Coordinators in the area to ensure successfully delivery of service and customer satisfaction

• Builds and manages positive working relationships with a variety of internal and external stakeholders to collaborate on new charter business proposals and issue resolution

• Identify and create a pool of potential sales opportunities and clients, collecting and analyzing competitive intelligence within specific communities

• Manage the development of initiatives to enhance operational and revenue growth by exploring potential adjacent markets

• Manage and lead the development of responses to Requests for Proposals (RFPs) for charters (e.g. Letters of Intent, Letters of Agreement, Contracts, etc.)

• Properly quote, book and follow up on customer inquiries (internal and external)

• Negotiate rates and terms of charter contracts

• Market charter business to field account representatives (local/onsite sales rep, in essence)

• Provide field support for lead generation and new business (sales and marketing tools)

• Follow up on new business leads via multiple vehicles (websites, references, etc)

• Track and report on all initiatives employed to grow the charter business (to senior leadership)

• Prospect and match charter opportunities with vial field locations within the region

• Provide onsite support for all large events (AT&T, Special Events, Globe Life Park, community events)

• Serve as onsite liaison for events requiring ground crew

• Supervises Charter Drivers

• Ensures DOT Compliance for all drivers

• Secures DOT Permits for trips requiring them

• Fills in for the General Manager in his/her absence

• Other duties as assigned

Qualifications

• Bachelor’s Degree in Business, Marketing or related field

• 5-7 Years’ experience in sales and or charter work and customer service

• Experience in negotiating contracts

• Experience in developing a sales plan, developing a sales pipeline and achieving agreed upon sales quotas.

• Must be able to analyze sales results and draw conclusions

• Superb communication skills, both oral and written

• Strong relationship building skills

• Strong working knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, CRM Systems (preferably Salesforce.com)

• Knowledge of transportation / travel industry

• CDL with proper endorsements or ability to obtain

• Ability to travel in current geographical area (20%)

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity ( EE O) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.