National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com. #LI-AD1

Responsibilities:

• Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.

• Provides staff leadership by promoting and ensuring safe, efficient and effective operations

• Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.

• Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.

• Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.

• Oversees compliance with state and federal regulations

• Attends meetings with customers and represents company in professional manner

• Prepares and submits required customer-related reports in a timely manner.

• Documents and manages customer or employee complaints and review customer survey data

• Responsible for knowledge of CSC contracts and accompanying operational requirements.

• Collects and audits employees' time sheets.

• Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.

• Examines and reviews the daily exception report.

• Approves all expenditures in accord with company guidelines.

• Ensures the effective utilization of vehicles.

• Oversees the optimization of vehicle routing

• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

• Other duties as assigned

Qualifications

• High School diploma or equivalent. Some college preferred.

• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

• Supervisory experience preferred; specifically experience supervising/training a driver workforce

• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

• Strong leadership skills and interpersonal skills

• Strong organizational and group presentation skills

• Well-developed multi-tasking and time management skills

• Possess a valid Commercial Driver’s License with appropriate endorsements

• Bi-lingual abilities a plus

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity ( EE O) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.