JOB REQUIREMENTS: At MSA, we have the desire to benefit communities and improve how people interact with their environment. We are seeking a motivated and strategic Client Success Manager to join our growing team in Appleton, WI. This exciting new role is critical to ensure our clients achieve their goals through seamless project execution and exceptional service. WHAT YOU WILL DO Coach, mentor and develop client-facing service professionals. Manage Client Rating System and analyze data for strategic insights to improve client experience. Map and improve business processes from the client\'s perspective. Collaborate with Learning & Development for skills assessments and training. Contribute to Operations marketing plan and budget based on client experience. Champion client experience and propose measurable systems to increase client retention, tracking metrics like NPS, CES, and CLV. 50% travel to other company offices (17 offices in WI, IA, MN and IL). Some overnight travel is expected. MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual\'s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com Equal Employment Opportunity/Affirmative Action Employer ***** OTHER EXPERIENCE AND QUALIFICATIONS: WHAT YOU BRING A Bachelor\'s degree in Business, Marketing, Public Relations or other related field or equivalent combination of education and experience A minimum 10 years of progressive experience in client service and/or business development and sales Experience within an A/E/C firm is preferred Ability to negotiate persuasively to produce positive outcomes, instill trust and confidence from others, and demonstrate high personal and professional standards in performance Familiarity with customer relationship management databases The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.msa-ps.com/ Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.