Description:

** this role can be fully remote, but the manager would like to see a mix of candidates half fully remote and half local. (There is no mandatory on site requirement even if local but they would like local candidates in 1-2 days a week on average) The manager is trying to build culture back into the team and finds that individuals that have come on site even just a few times a month tend to stay at Company longer.

Company is seeking a service desk analyst to join the TSC Candidates will be taking incoming phone calls, checking on open tickets and handling e-mails On average you can expect to take anywhere form 17-35 calls a day.

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They will be working on the level 1 service desk. They will be learning Salesforce, however this is not a shrink wrapped application. Company has highly modified it to work with the companies needs They will support O365 and SharePoint applications. There are a large number of applications they support Also they have a legacy system called CAP that will be taught to them as well. They will have a training period of 1 week and then they start shadowing and slowing taking their own calls.

Job Duties:

• Analyze incoming requests PC hardware/software/telephone

• Fulfill requests based on approved solutions

• Loading Software on PCs

Provisioning:

• Loading Software

• Hardware/software troubleshooting

• Update hardware tracking database

Skills needed:

• Excellent customer service skills (comfortable talking/working with all levels of the company & comfortable saying No when necessary)

• Excellent organizational skills (needs to be able to prioritize based on criteria and multitask)

• Works well as part of a team & has initiative (to look for process improvements & additional work when caught up)

• Attention to detail

This will be a long term contract 2 +years. Client does convert contractors to perm when there is attrition or head count addition to the team.

Skills:

Help desk, Support, Customer service, Windows 10, Phone support, Troubleshooting, Help Desk Support, Hardware Support, Software Support

Top Skills Details:

Help desk,Support,Customer service,Windows 10,Phone support,Troubleshooting

Additional Skills & Qualifications:

Shifts from 7:00-5:00

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.