Description:

This client is seeking a service desk analyst to join the TSC Candidates will be taking incoming phone calls, checking on open tickets and handling e-mails. This can be fully remote but client would prefer people who are open to being on site or hybrid.

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They will be working on the level 1 service desk. They will be learning Salesforce. They will support O365 and SharePoint applications.

Job Duties:

• Analyze incoming requests PC hardware/software/telephone

• Fulfill requests based on approved solutions

• Loading Software on PCs

Provisioning:

• Loading Software

• Hardware/software troubleshooting

• Update hardware tracking database

Skills needed:

• Excellent customer service skills (comfortable talking/working with all levels of the company & comfortable saying No when necessary)

• Excellent organizational skills (needs to be able to prioritize based on criteria and multitask)

• Works well as part of a team & has initiative (to look for process improvements & additional work when caught up)

• Attention to detail

Skills:

Help desk, Support, Customer service, Windows 10, Phone support, Troubleshooting, Help Desk Support, Hardware Support, Software Support

Top Skills Details:

Help desk,Support,Customer service,Windows 10,Phone support,Troubleshooting

Additional Skills & Qualifications:

Shifts from 7:00-5:00

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

§ Medical,

dental & vision

§ Critical

Illness, Accident, and Hospital

§ 401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life

Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short

and long-term disability

§ Health

Spending Account (HSA)

§ Transportation

benefits

§ Employee

Assistance Program

§ Time

Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.