Description:

• Promptly answer phone calls (100/day) from patients and referents seeking behavioral health services • Schedule and educate patients on behavioral health services for Minnesota clinics • Process internal and external referrals • Communicate scheduling outcomes with referral sources • Verify and update patient demographic information • Address patient complaints and concerns and escalate to management when appropriate • Attend or review notes/recording for mandatory meetings and trainings • Complete other duties as assigned by the Call Center Management Team

Skills:

customer service, call center

Top Skills Details:

customer service,call center

Additional Skills & Qualifications:

1. Strong ability to multi-task, handle stress, deescalate, and problem solve 2. Excellent critical thinking skills 3. Positive attitude and ability to be flexible in a team environment 4. Must be proficient in use of computers - 1 year call center experience, does not need to be within healthcare

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.