Overview

We have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has a passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group.

What you'll bring

• Previous experience in technical support driving extreme customer engagement in a high velocity environment

• Relationship management and knowledge of the tax industry is preferred.

• Must possess intermediate computer skills including windows desktop applications

• Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

• Detail oriented, excellent verbal and written communication skills, with the ability to create processes in a computer system using multiple screens of data

• Inspires confidence while leading customers through multiple steps to resolve issues via multiple channels

• Ability to manage multiple priorities within a fast paced and high-volume environment

• Ability to work virtually in a collaborative environment with a mixed hybrid and remote team while independently working with customers

• High School or GED is required

How you will lead

• Resolve customer inquiries using all channels of support

• Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes

• Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end-to-end solutions when possible

• Can self-identify and prioritize their time for the greatest customer impact

• Comfortable being an advisor and make recommendations that help grow the customer power prosperity

• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business

• Meets customers "where they are" by using relatable language and tailoring their communication based on the customers' level of tax and industry knowledge while supporting the Intuit Brand.

• Uses rapport and de-escalation skills to work through difficult situations while creating out of the box solutions

• Displays a growth mindset by seeking to learn new tools and industry knowledge

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.