Provides procedural guidance, technical process improvement recommendations, business requirements and system planning, system configuration management, application testing, quality control, and advanced reporting to user departments for specific application software used by departments. Also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for all software applications used by departments that they support..Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.Perform advanced problem/root cause analysis of business processes, workflow processes, technical processing, and advanced troubleshooting for user departments.Develop business process documentation and configuration guides for existing and new technical functionality within our system and with deeper granularity.Develop reports using database queries and associated reporting software.Train/Mentor less experienced business analysts with business process designs, technical/configuration designs, testing, quality control and reporting requests from users.Act as a liaison on behalf of Office of Information (OIT) and departments for technology related communications and meetings with technical staff/vendors as needed.Identify and develop technical practices and business processes as requested by business areas.Perform other duties as assigned..Bachelorand#x2019;s degree in Information Systems, Computer Science, Business Administration, Economics, Math, or equivalent experience with three (3) yearsand#x2019; experience of equivalent work..Four (4) yearsand#x2019; experience of equivalent work.Any experience working with document imaging software like Highland Perceptive Content (ImageNow) or Hyland (OnBase) Software.Experience using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, etc.).