Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Title: Product Management, Manager

Overview: As a Product Manager on the SME team, you will play a pivotal role in supporting our mission to empower Small Businesses and Lower Mid-Market (LMM) businesses. This role focuses on partnering with the Director and SME leadership in crafting the product strategy while owning the ideation, research, and creation of enabling capabilities to unlock usage and spend for our customers, and ultimately bringing them to market, globally. You will work closely with cross-functional teams to develop and enhance tools that drive business growth and efficiency.

Responsibilities:

Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making processes

Own ideation, research, and the development of enabling capabilities that drive increased usage by End Users and revenue for our Distribution Partners

Collaborate with internal stakeholders, including engineering, design, marketing, and legal, to deliver innovative and user-friendly products

Partner with third-party providers/technology vendors to ensure seamless integration and value to the platform

Support go-to-market initiatives, including market research, product positioning, and launch planning

Leverage data-driven insights to guide product development and enhance customer experience

Work closely with development teams to ensure timely and high-quality delivery of product features

Conduct market research and competitive analysis to inform product decisions

Develop and maintain product documentation, including user stories, use cases, and acceptance criteria

Monitor and analyze product performance, using data to drive continuous improvement

Communicate effectively with stakeholders and provide regular updates on product progress and performance

Skills/Abilities/Experience:

3-5 years of experience in product management, preferably with Fintech or SaaS experience.

Focus on Small and/or Medium Businesses

Strong ability to empathize with customer needs and develop customer-centric products

Experience in working with third-party vendors and technology partners

Demonstrated success in working effectively across cross-functional teams (engineering, design, marketing, etc.) in fast-paced, growth-oriented environments

Excellent research and analytical skills, with a focus on turning insights into actionable product improvements

Advanced proficiency in product management tools such as Aha, JIRA, Confluence, or similar

Experience with agile methodologies and practices

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.