Job Summary:

The Primary Technical Control Facility Lead is a pivotal role responsible for managing and operating cryptographic facilities and ensuring the maintenance of operational status within a Tech Control facility. This position requires a Bachelor's degree in a related field and a minimum of 5 years of experience in managing cryptographic facilities. The ideal candidate will have an active TS/SCI Clearance and demonstrate extensive knowledge of Tech Control equipment, including switches, encryption devices, network operation consoles, and circuits. The Lead will have a proven track record of supervising tech control employees and maintaining Tier 2 Tech Control Helpdesk functions in accordance with DISAC 310-175-9. The role demands the ability to provide technical direction and supervision, coordinate restoration efforts, and manage incidents and service requests following industry standards and ITSM best practices.

Essential Duties and Responsibilities:

• Manage and operate cryptographic facilities, ensuring continuous operational status of the Tech Control facility.

• Supervise and direct tech control employees, ensuring effective maintenance of transmission paths and facilities.

• Maintain a thorough understanding of Tech Control equipment, including switches, encryption devices, network operation consoles, and circuits.

• Operate and maintain Tier 2 Tech Control Helpdesk functions, adhering to DISAC 310-175-9 standards.

• Provide oral and written communication with the highest levels of management, reporting on facility status and incident management.

• Handle and manage incidents and service requests, including changes, problems, configurations, and requisitions for equipment and services.

• Ensure compliance with industry-accepted standards and IT Service Management (ITSM) best practices.

Education and/or Experience:

• Bachelor’s Degree in a related field is required.

• Minimum 5 years’ experience with managing and operating cryptographic facilities.

Certifications, Licenses, Registrations:

• Certification requirements are not specified for this role.

Security Clearance:

• Must possess an active TS/SCI Clearance.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge in maintaining the operational status of a Tech Control facility.

• In-depth understanding of Tech Control equipment and maintenance procedures.

• Proven ability to supervise and direct tech control employees in efforts similar in size and scope as referenced under this Call Order.

• Strong oral and written communication skills, with the ability to engage with the highest levels of management.

• Knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and familiarity with DISAC 310-175-9.

• Ability to provide technical directions and supervision for the coordination, restoration, and reporting of maintenance activities.

• Familiarity with industry-accepted standards and IT Service Management (ITSM) best practices.

• Competence in handling and managing incidents and service requests effectively.

Work Environment:

The work environment for this position is primarily within a secure Tech Control facility. The Primary Technical Control Facility Lead will be required to work in an environment that requires strict adherence to security protocols. The role may involve responding to urgent issues outside of standard working hours and requires a high degree of responsiveness and flexibility.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

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https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

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