The Pond Guy? What is this company? When people hear The Pond Guy, they commonly picture two guys with a boat. Most people are surprised to learn we are multi-million-dollar company with year-over-year growth and how far our business reaches (internationally!). Our departments consist of Accounting, Customer Service (phone and face-to-face), Outside Sales, Facilities/Maintenance, Production, Product Development, Repair Center, Warehouse (Shipping & Receiving), Marketing, Creative Design, IT, Software Development, HR, Purchasing and Local Services which includes Applicators and Technicians. 

The Customer Service/Technical Sales Representative position that has everything you've been looking for. It combines the sales aspect, which provides the opportunity for commissions and bonuses, on top of a great base pay, no cold calling and the opportunity to coach and guide people to better their ponds without the pushy sales tactics. For that reason, our knowledgeable and friendly Customer Service/Technical Sales Representative positions are called Pond Techs! Previous pond knowledge is not required, we will train you!

Are you customer focused and enjoy helping others?  Do you enjoy breaking down complex information to easy, shareable knowledge? Are you an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes?  Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?

If you answered yes to any of the questions above, then we need you as our Pond Tech!  See the details of the position below.

Watch now to learn about The Pond Guy: https://qrcodes.pro/sIkmTV{target="_blank" rel="noopener"}

Job Description

Our Pond Techs are a critical contributor to providing our customers with quality service and technical support. Expect detailed training to start you on your path to mastery of processes regarding our products and procedures. There is a family dynamic at The Pond Guy that extends to the customer as we strive to give them the highest quality service possible. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with troubleshooting and provide resolutions in the form of sales, to correct customer pond issues. 

Here are some examples of the actual work your day would include:

• Assist customers with technical product questions, sales, and order taking via phone, email, text and chat
• Provide maintenance plans for customers to follow based on their individual pond needs
• Be proactive by asking relevant questions to sell the best solutions based on customer needs
• Conduct follow-ups with customers to close quotes and meet sales goals
• Research through multiple sources when needed to determine best product/solution for the customer
• Use metric sales goals to improve job performance
• Perform field work and face-to-face retail sales on occasion for training purposes
• Present product knowledge trainings

Hybrid Position

Our Pond Tech role is a full-time/year-round position that is hybrid. It offers time to work both at home and onsite at our headquarters, 15425 Chets Way Armada, MI 48005. Applicants should live within 120 miles or up to 2 ½ hours away from our location. When local, the first three months of training will be onsite. When working from home, employees must be able to meet the standards of The Pond Guy's telecommuting policy which include internet speeds and workspace requirements.

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

2-3 years of sales or customer service experience preferre