::: section Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

Desktop Engineer

At Blackspoke, people are our differentiator. As a Desktop Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Desktop Engineer joining our team to support our intelligence customer in St. Louis, MO.

What you will be working on (Job Description):

• Provide frontline support for desktop systems, including troubleshooting hardware and software issues.
• Manage user accounts, permissions, and access rights.
• Install, configure, and maintain desktop operating systems and applications.
• Respond to and resolve user tickets in a timely and professional manner.
• Perform regular system maintenance and updates to ensure optimal performance and security.
• Assist with the implementation of new technologies and software deployments.
• Document technical solutions and maintain knowledge base for common issues.
• Collaborate with other IT teams to resolve complex issues and improve overall service delivery.
• Provide basic network troubleshooting and support.
• Conduct user training sessions on new software or hardware as needed.

What you will bring to us (Required Skills):

• Associate's degree in IT or related field, or equivalent experience.
• 5+ years of experience in desktop support or similar IT role.
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent customer service skills and ability to communicate technical concepts to non-technical users.
• Security+ certification or ability to obtain within 90 days of hire.
• TS/SCI Clearance required and eligibility to obtain CI Poly.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to provide occasional after-hours support.

Would be nice if you bring the following (Highly Desired):

• Experience with remote desktop support tools.
• Knowledge of Active Directory and Group Policy.
• Familiarity with IT service management tools (e.g., ServiceNow).
• Basic scripting skills (PowerShell, batch, etc.).
• Experience in a government or intelligence community environment.

What you will get:

• The opportunity to work on critical high-impact projects that contribute to national security.
• A high-growth environment with numerous opportunities for professional growth.
• A collaborative team environment that values innovation and efficiency.
• A competitive benefits package that underscores our commitment to attracting and retaining top talent.

Location:2nd Street - St. Louis, MO US Citizenship Required with Active Clearance

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contactrecruiting@blackspoke.comfor more information.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide he federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Department of Homeland Security: 888-897-7781and E-Verify.gov :::