::: {role="main"} ::: section Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

Systems Administrator (Operations 24x7 Support) 5:30PM-5:30AM

Deliver simple solutions to complex problems as a Systems Administrator (Operations 24x7 Support) at Blackspoke. Here you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in enterprise IT, you'll make the end user's experience your priority and we'll make your career growth ours.

At Blackspoke, people are our differentiator. As a Systems Administrator (Operations 24x7 Support), you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI Cleared Systems Administrator (Operations 24x7 Support) joining our team to support our intelligence customer in St. Louis, MO.

Position Summary:

Shift Hours: Wednesdays - Saturdays 5:30PM - 5:30AM (with alternating Wednesdays off)

The Systems Administrator (Operations 24x7 Support) is responsible for delivering, supporting, and providing first-level network and IT infrastructure event monitoring and event management in a 24x7 large-scale network, system, application, service, and business activity network operations environment located both on-premise and in the cloud. The Systems Administrator (Operations 24x7 Support) is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. Additionally, this role is responsible for establishing, managing, and maintaining standards, monitoring, and security items related to infrastructure. This position involves the deployment and support of the tools the company uses to monitor the network, systems, and applications. This position requires familiarity with the network architecture and supported applications within the Data Center environment.

What you will be working on:As a Systems Administrator (Operations 24x7 Support), you will:

• Monitor and validate infrastructure components.
• Perform infrastructure security monitoring, validation, and log review activities across all infrastructure elements.
• Manage server configurations, monitoring, and security of physical and virtual servers and related infrastructure.
• Handle network configuration and compliance monitoring of cloud-based systems.
• Provide support and management of backup, disaster recovery, and related applications.
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Provide accurate, timely, and professional documentation on all supported issues.
• Provide a high level of professionalism and customer service.
• Follow up on all incidents in a timely and professional manner.
• Quickly identify and escalate high-priority issues.
• Accurately triage/assign/escalate tickets per standard operating procedures.
• Efficiently and accurately resolve all assigned incidents.
• Identify and document incident resolution and support knowledge.
• Complete all assigned duties in a timely and accurate manner.
• Adhere to the schedule and maintain dependable attendance.
• Maintain documentation.
• Interact with users daily to assist with functionality and provide si uational awareness of ongoing issues.
• Maintain current knowledge of relevant technologies as assigned.
• Participate in special projects as required.

What you will bring to us (Must):

• Technically competent in server administration (Windows/Linux).
• Knowledge of the principles, methods, and techniques used in server (virtual and physical), network, database, cloud services, storage system administration and support.
• Knowledge of related hardware and software, including Server (Physical/Virtual), Operations systems (Windows OS 2012/2016, Unix/Linux), Cisco, and Microsoft products.
• Knowledge of basic networking principles (routing, DNS, etc.) and/or system administration (perfmon, services, software installation, etc.).
• Familiarity with common network monitoring techniques and tools (e.g., BMC BEM/SIM/BPPM, HP NNM, CA eHealth, Splunk, Nagios) and ITSM suites (ServiceNow, Remedy).
• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills.
• Ability to handle multiple complex tasks and prioritize in a fast-paced environment.
• Ability to adapt quickly to changes in priority.
• Strong analytical skills and ability to think critically for expedient problem-solving.
• Must be able to work in a stressful environment.
• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred.
• Relevant technical certifications preferred (A+, Network+, Server Administration, etc.).
• Security+ certification (REQUIRED).
• Familiarity with ITIL (certification preferred).

What you will get:

• The opportunity to work on critical high-impact projects that contribute to national security.
• A high-growth environment with numerous opportunities for professional growth.
• A collaborative team environment that values innovation and efficiency.
• A competitive benefits package that underscores our commitment to attracting and retaining top talent.

Location:2nd Street - St. Louis, MO US Citizenship Required

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contactrecruiting@blackspoke.comfor more information.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Department of Homeland Security: 888-897-7781and E-Verify.gov ::: :::