Job Description Summary: Facilitates employee lifecycle activities and responds to basic management and employee inquiries/requests

Job Description:

Position Responsibilities and Duties: Support core processes of the Talent First service delivery model and provide high-quality, high-touch assistance to all colleagues ensuring customer satisfaction, expertise, confidentiality, and timeliness Evaluate and analyze employee requests/concerns, quickly interpret situation, determine appropriate resolution and/or escalation, and communicate resolution or escalation to customer, and track situation status to ensure completion and customer satisfaction Maintain, update, and produce information stored in HCM and related databases. Provide employee and organization data reports as needed using various report writing tools Maintain employee records, per employment law and Company's retention policy Assist managers and employees in quickly finding answers to their questions via self-service Assist in delivering and continuously optimizing workforce management systems, processes, and procedures supporting employment life cycle Meet professional obligations through efficient work habits such as accountability for work schedules and meeting deadlines in an effective and timely manner Provide support to teammates, COEs, and Talent First team members in pursuit of Talent First goals and priorities Collaborate with Talent Acquisitions and Solutions team to meet new hire deadlines and coordination nationwide Facilitate monthly new hire orientations that introduce Company's culture, review necessary information, and provide resources that will support employees to integrate and function at full capacity Assist with completion of new hire processes, maintain onboarding documents in HCM and other required systems, initiate pre-boarding process including I-9 completion, drug and alcohol testing, and background screening, and facilitate all new hire access and equipment requests ensuring appropriate and timely access is provided Work directly with leadership to facilitate voluntary termination process as needed (such as final time entry, prepare and distribute separation paperwork, Payroll notification, final check procurement, etc.) Work with Solution's team HR Managers as needed Work with Business Technology to facilitate all system and application deactivation for leave of absences and terminations in a consistent and timely manner Facilitate and process compensation and job changes (such as promotions, compensation increases, one-time payments, title changes, transfers, etc.) through HCM system and ensure accuracy of information, required documents, process approvals; and communicate certain changes with HR COE and Payroll groups, as required Assist with annual Auto Allowance recertification, as needed Assist administration of Company's Preferred Drivers and MVR monitoring program Assist administration of Company's DOT Compliance program In conjunction with HR COE, manage Company's Return-to-Work program pertaining to pre-employment screening, rehire processing and communications, and random testing activities Complete reverifications of I-9 work authorization Facilitate communications as requested Participate and provide support for craft events, as requested Assist administration of project specific Client Mandates Prepare and distribute Service Awards to Division/Department Managers Support Benefits team with general employee inquiries, guidance, and LOA support, as requested Assist with record archiving, as needed Facilitate mass craft communications and surveys, as requested Support team with data reconciliation regarding all employee changes (such as transfers, hires, terminations, etc.) Answer general employee and manager questions regarding employment policies and benefits Monitor vacation and sick time balances in Workday and share information with management, as req ested Assist with Preferred Driver, DOT Driver, and Return-to-Work screening and program administration Assist Employee Relations Managers with ADA accommodation evaluation and documentation, as requested Assist management with development check-in process including reporting information Assist with management of craft assets and facilitate issue resolution, as needed Manage weekly and interim check distribution process Collect and document business requirements for project and process improvement/automation efforts Visit job sites and offices, as needed Complete other responsibilities as assigned

Minimum Skills or Experience Requirements: Bachelor's Degree or technical degree in Human Resources, Psychology, Communications, or other related field preferred; or combination of related training and two (2) years of HR-related work experience PHR, SHRM-CP or SHRM-SCP certification preferred Working knowledge of Human Resources best practices pertaining to policies and procedures and familiarity of full employee lifecycle Basic knowledge of federal, state, and local employment laws (including FLSA, FEHA, and ADA) Demonstrated drive to continuously educate self on new employment laws Experience in a high touch customer service capacity Experience with HR management systems (Workday HCM experience preferred) Strong computer skills within Microsoft Office apps (primarily within Excel and Teams) Ability to visit job sites and offices, as needed