Administrative Assistant

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Administrative Assistant

Salary

$20.37 Hourly

Location

Asheville, NC

Job Type

Full Time

Job Number

2024-01457

Department

Human Resources

Division

Human Resources Admin

Opening Date

12/13/2024

Closing Date

1/3/2025 5:00 PM Eastern

• Description

• Benefits

• Questions

Summary

About our opportunity:

The City of Asheville is seeking qualified applicants for the position of Administrative Assistant I in the Human Resources department. The main responsibilities of this position include assisting the department in administrative activities by performing a variety of administrative and technical functions. Work is often characterized by its variety, time-sensitive and confidential nature, requiring excellent customer service and critical thinking skills. You are also responsible for interacting with employees, applicants and the community. You must exercise independent judgment and discretion in initiating and completing assignments; handling complex situations requiring considerable tact and knowledge of applicable policies, procedures, and programs.

• What you’ll be doing:

• Process HR documentation (e.g., employee records, benefits forms, performance evaluations).

• Enter data into computer systems (e.g., employee database, payroll system).

• Provide customer service (e.g., answer HR questions, distribute forms, resolve complaints).

• Process incoming/outgoing mail (e.g., sort, open, distribute, scan, and send mail).

• Operate office equipment (e.g., send and receive faxes, replenish paper supply).

• Perform clerical support (e.g., type and send emails, copy and distribute documents).

• Communicate with stakeholders (e.g., HR leaders, employees, vendors, customers).

• Use computer applications (e.g., word processing, spreadsheets, databases) to complete work tasks).

• Performs related work assignments as required.

• Benefits:

• Hiring Rate: $20.37

• 13 paid holidays, 12 paid sick days, and 10 paid vacation days

• Full access to the City of Asheville's benefit suite including Medical, Dental, and Life insurance options

• Enrollment in the North Carolina State Pension Plan and NC State 401K with company matching funds

• Other things to know:

• Non-exempt and in-person position

• Full time 37.5 hrs/week, 8:30 am - 5:00 pm

Education and Experience

About you:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered :

• Education: High school diploma or GED required. Associate’s degree preferred.

• Experience: Supplemented by one year of experience in customer service, clerical work,or administrative support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Human Resources experience preferred.

• Certification: Public Notary (preferred).

  Persons of all genders and races are encouraged to apply.

  About us:

  The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.

  The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The City of Asheville is proud to be a second chance employer.

  The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

To view our comprehensive benefits package, click here (https://www.ashevillenc.gov/department/human-resources/compensation-and-benefits/) .

01

Select your highest level of education:

• High School/GED

• Associates Degree

• Bachelors Degree

• Masters Degree

• Doctorate

• None

  02

  How have you provided exceptional customer service in the past?

• I always greet customers warmly, actively listen to their needs, and follow up to ensure their satisfaction.

• I try to be polite and helpful but don't always follow up with customers.

• I assist customers when asked but don't go beyond the basic requirements.

• I respond to customer inquiries as they come but do not focus on their overall experience.

• I don't have much experience providing customer service.

  03

  How many years of relevant experience do you have in customer service, clerical work, or administrative support?

• Less than 1 year

• 1 - 3 years

• 4 - 6 years

• 7 - 9 years

• 10 or more years

  04

  Could you please describe specific examples of how your experience aligns with the key responsibilities outlined in the job description? What is your experience with Google Suite? or other relevant software?

  05

  Are you a public notary? (preferred)

• Yes

• No

  Required Question

Agency

City of Asheville

Address

City of Asheville PO Box 7148 Asheville, North Carolina, 28802

Phone

828-259-5690 - Apply Online! - EOE

Website

http://www.ashevillenc.gov/jobs