Manager, Behavioral Health Services

 At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Tuition & Professional Development Assistance

SCOPE OF ROLE

Reporting to the Director, Behavioral Health Services, the Manager, Behavioral Health Services will contribute to client access, engagement, and positive behavioral health outcomes for clients. You will champion an individualized, client-centered approach. You will have responsibility for managing the work of the Behavioral Health Counselors and Case Managers ensuring the quality of and commitment to treatment plans by the behavioral health staff at your assigned location. 

HOW YOU'LL SUCCEED

Effectively manage and oversee the daily objectives of the Behavioral Health team at your assigned location.

Be actively engaged when overseeing your team member's individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.

Lead by example by provide ongoing communication, teaching, and training to team members.

Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.

Plan and oversee all client care operations and programs including the development of treatment plans and documentation/progress notes.

Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support. 

Assist in resolving client grievances related to the Behavioral Health team. 

Provide expertise to team members when dealing with crisis intervention. 

Ensure behavioral health staff practice is within scope of their respective licensing/certifying boards.

Provide the team with clinical training opportunities for continuous development.

Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.

Assist in the strategic planning and implementation of growth strategies for behavioral health services at your assigned location.

Establish and maintain excellent community relationships and serves as a community representative for Signature Health's behavioral health services for that site. 

Comply with all agency policies and procedures. 

Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.

May be required to perform telehealth services as determined by Signature Health.

Adherence and completion of compliance training provided by Signature Health. 

Responsible for and completes all productivity/documentation requirements.

Participate in all assigned staff meetings and staff development programs.

Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.

Other duties