JOB SUMMARY: This position performs technical duties in the processing of accounts receivable. An incumbent in this position may be designated Accounts Receivable Technician II or Accounts Receivable Technician III.

MAJOR DUTIES: Answers telephone and greets visitor; provides information and assistance. Processes utility bills and other payments via mail, depository, credit cards, and in person; processes bank drafts. Processes returned checks; processes returned mail and updates address. Processes refunds. Processes meter changes. Balances cash drawer and credit card payments daily. Posts daily collections into computer system. Processes duplicate bills, historical printouts, and rereads on accounts. Processes work orders. Sets up new accounts. Scans checks to prepare bank deposits. Determines applicable fees and amounts based on city and county rates and on meter sizes. Utilizes rate schedules to compute bills or explain amounts to customers. Researches customer account information to answer questions and determine amount owed. Assists Service and Collection Representatives with disconnect verifications. Receives and processes requests from customers related to work orders, disconnects, connects, transfers, etc. Ensures compliance with city policies related to collections and the establishment of new services. Prepares meter work and other work orders. Receives appropriate rental agreements from customers. Researches computer database to tract and retrieve relevant customer information. Maintains files and records. Performs related duties.